T-Mobile Authorized Retailer Sales Associate

Lunawireless; Charlotte (NC); Vor Ort; USD 30.000 - 50.000; Teilzeit

Benefits dieser Stelle

Commission

401(k)

Dental insurance

Health insurance

Paid time off

Zusammenfassung

Lunawireless is looking for Retail Sales Representatives (RSR) in Charlotte, NC, to join our Retail Team. As an RSR, you will be a brand ambassador, helping customers with their shopping journeys while building relationships in a fast-paced environment.

This role offers a competitive salary, commissions, and numerous benefits, including health insurance and a 401(k) plan. Candidates must be at least 18 years old, possess a high school diploma or GED, and have prior customer service or sales experience.

Qualifikationen

• At least 6 months of experience in customer service or sales.
• Retail experience preferred.
• Bilingual candidates are encouraged to apply.

Aufgaben

• Help customers with their shopping journeys.
• Provide hands-on demonstrations of technology.
• Sell personalized solutions for customer needs.
• Collaborate with T-Mobile employees to enhance customer experience.

Kenntnisse

Customer service skills

Sales ability

Effective communication

Teamwork

Digital tools proficiency

Ausbildung

High School Diploma or GED

Jobbeschreibung

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services, and they thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience constantly evolve. They immerse themselves in significant connections with customers and build new and deepening relationships across the wireless industry. This role is a learning role for new associates, who work with their team and proactively build skills and proficiencies, including completing new employee training.

Job Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and cutting‑edge IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Using digital tools to demonstrate coverage, explain unlimited plans, and complete training on the T‑Mobile in‑store experience, new skills, and processes.
• Consistently seeking information between customers and learning about innovations in wireless and technology to maximize time on shift.
• Working with other T‑Mobile employees across channels to own the customer experience, resolve issues, and create a seamless environment.
• Identifying and handing off small business leads.
• Supporting team initiatives and fostering an inclusive environment.

Experience and Skills

• Passionate customer advocate with a desire to be authentic and have fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while resolving customer issues.
• Effective at balancing customer needs with performance goals.
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Offer

• Competitive base pay plus commission.
• Benefits for part‑time and full‑time associates.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

We invite you to apply today! Luna Wireless is an equal opportunity employer dedicated to building a diverse, inclusive, and authentic workplace. All qualified individuals, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ people, and parents, are encouraged to apply.