T Mobile Authorized Retailer Sales Associate

GP Mobile; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Commission

401(k)

Performance bonuses

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

GP Mobile is seeking Retail Sales Representatives in Atlanta, GA to embody the T-Mobile brand. You will be crucial in building excitement around products, establishing customer relationships, and providing tailored service solutions. Successful candidates will thrive in a vibrant, fast-paced environment, continuously learning and helping customers on their mobile journey.

The role requires a competitive spirit and a commitment to top-notch service while working collaboratively with team members. Bilingual candidates are encouraged to apply, reflecting our commitment to an inclusive workplace.

Qualifications

• At least 6 months of customer service and/or sales experience, preferably in a retail environment.
• Passionate customer advocate who enjoys connecting and having fun.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.

Responsibilities

• Help customers in their shopping journey, whether online, through Customer Care or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Collaborate with T-Mobile employees across channels to own the customer experience.

Skills

Customer advocacy

Sales skills

Communication

Problem-solving

Bilingual

Education

High School Diploma or GED

Job description

Benefits

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview

Retail Sales Representatives work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, and who thrive in a fast‑paced environment. They build relationships with customers, uncover needs, and educate and recommend device and service solutions. This is a learning role where new associates work with their team, proactively building skills and proficiencies, and must successfully complete new employee training.

Job Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate coverage and network quality, explain how plans let customers live unlimited, feel the love, stay connected, and go further.
• Complete training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Make most of shift time, continually seeking information between customers and learning about wireless and technology innovations.
• Collaborate with T‑Mobile employees across channels to collectively own the customer experience, resolve issues, identify and hand off small‑business leads, and support team initiatives.

The experience you’ll bring

• Passionate customer advocate who enjoys connecting and having fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Effectively balances customer needs and performance goals.
• At least 6 months of customer service and/or sales experience, retail environment preferred.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

Equal Opportunity Employer

We are an equal opportunity employer. We welcome applicants from all backgrounds, including people of color, veterans, military spouses, individuals with disabilities, LGBT+ community, parents, and others. We are dedicated to building a diverse, inclusive, and authentic workplace.