T Mobile Authorized Retailer Assistant Manager

Socket.dev; Morganton (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Competitive salary

Commission

Free uniforms

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Job summary

Luna Wireless is a large Authorized T-Mobile Retailer seeking a Retail Assistant Manager to partner with the Store Manager to coach the team and deliver outstanding customer experiences.

You will stay current on products, promotions, and procedures, mentor Mobile Associates, and help drive sales while maintaining store standards. This role requires flexibility to work in a fast-paced environment and a focus on growth and teamwork.

Qualifications

• 1 year customer service and/or sales experience preferred.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Lead and develop the store team to deliver excellent customer experiences.
• Orient and ground Mobile Associates to Loving Our Customers and company standards.
• Ensure customer needs are met and resolve whole problems during store visits.
• Monitor wait times, stay current on products, services and promotions.
• Coach team on training, performance feedback and development conversations.
• Maintain store environment and visuals; follow retail procedures and policies.
• Manage store expenses, discounts, and credits; deliver financial results via KPIs.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits

• Commission
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule

Chase #LimitlessPotential at Luna Wireless, an Authorized T-Mobile Retailer!

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with a hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? Do you have what it takes to be a game changer? Come join a winning culture and team!!

#LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you’ll bring

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career
• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime?

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

#NeverStopGrowing

Luna Wireless doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.