T Mobile Authorized Retailer Assistant Manager

Luna Wireless, An Authorized T-Mobile Retailer (Central); Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus based on performance

Paid time off

Flexible schedule

Employee discounts

Training & development

Competitive salary

Wellness resources

Job summary

Luna Wireless in Huntsville, AL, seeks a Retail Assistant Manager to partner with the Store Manager to develop the team and deliver exceptional customer experiences. You will stay current on products, promotions, and training while mentoring Mobile Associates and helping manage daily operations to meet store goals.

The role requires at least 1 year of customer service or retail sales experience, with a flexible schedule including nights and weekends; bilingual Spanish is preferred but not

Qualifications

• 1 year customer service and/or sales experience; retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by orienting them to Lov­ing Our Customers.
• Meet customer needs and make their experience simple and complete, building confidence.
• Observe Mobile Associates’ interactions to inform coaching and development.
• Manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products, training, and leadership best practices.
• Maintain store environment and visual displays; execute Retail Methods & Procedures.
• Ensure team knowledge of store systems and communications; drive results and control expenses.

Skills

Customer service

Sales

Leadership

Communication

Job description

Benefits:

• Commission
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Se prefieren hablantes bilingües de español, pero no se requieren.

Job Responsibilities:

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training & leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you:

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career

Requirements:

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Luna Wireless doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.