T Mobile Authorized Retailer Assistant Manager

GP Mobile; Brockton (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Employee discounts

Vision insurance

Job summary

GP Mobile is looking for a Retail Assistant Manager to work alongside the Store Manager to enhance team performance and deliver exceptional customer service. This role focuses on leading and mentoring the team, ensuring customer needs are met while driving sales growth.

The ideal candidate has retail experience, strong leadership skills, and excellent communication abilities. This position offers competitive pay, commissions, and various benefits including medical and dental insurance, 401(k) plan, and growth opportunities.

Qualifications

• 1 year of customer service and/or sales experience, preferably in retail.
• Available to work a varied schedule including nights, weekends, and holidays.
• Outstanding communicator who can interact effectively with team members and customers.

Responsibilities

• Lead and develop the store team to meet T-Mobile’s customer service goals.
• Manage customer wait times and maintain high customer satisfaction.
• Train and mentor Mobile Associates to meet performance metrics.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase at Luna Wireless, an Authorized T‑Mobile Retailer. Luna Wireless is one of the largest Authorized T‑Mobile Retailers in the U.S.

Seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fast‑paced environment, Luna Wireless is the place to be.

Se prefieren hablantes bilingües de español, pero no se requieren.

Job Overview

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T‑Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T‑Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate to ensure they meet and/or exceed defined, monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan‑o‑gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Experience you’ll bring

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

What’s in it for you

• Competitive base pay, plus commissions
• Benefits for part‑time and full‑time employees
• Medical, dental and vision benefits
• 401(k) Plan
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career
• This is the opportunity to do something special and join a company revolutionizing the wireless industry.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Equal Opportunity Statement

Luna Wireless, a T‑Mobile Premium Retailer, is an equal opportunity employer and welcomes applicants from all backgrounds, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ community, and parents. We are dedicated to building a diverse, inclusive, and authentic workplace and encourage anyone who is excited about this role to apply.