Systems Support Technician

Citrus County Board of County Commissioner; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Citrus County Board of County Commissioners is seeking an in-person IT Service Desk Technician to provide primary support for county users and maintain end-user computer systems in Lecanto, Florida. The role includes troubleshooting software, imaging new machines, VOIP management, and coordinating with vendors.

You will handle Active Directory accounts, assist with equipment inventory, and participate in emergency response and safety protocols.

Qualifications

• Associate degree or equivalent to two years of college.
• Two years of relevant IT support experience.
• Valid Florida Driver License or able to obtain within 30 days of residency.
• Certification in A+, Net+, Sec+ preferred.

Responsibilities

• Provide primary service desk support for IT users.
• Troubleshoot end-user computer equipment and related systems.
• Install software and set up new computers from images.
• Set up and maintain user accounts in Active Directory and VOIP systems.
• Maintain IT inventory and conduct asset audits.
• Coordinate warranty repairs and liaise with vendors.
• Assists with disposal/recycling of obsolete equipment.

Skills

Customer service

Communication skills

End-user support

Microsoft Office

Education

Associate degree or equivalent

Tools

Active Directory

VOIP systems

Windows OS

Microsoft Office

Help desk software

Job description

Provides primary service desk support of information technology users as well as maintenance and support for County’s end-user computers and software. Responsible for computer inventory and end user support.

Detailed information regarding the County’s benefits package and retirement offerings may be found here: Benefits

To learn more about Citrus County: Citrus County Government and Official Guide to Crystal River and Citrus County, Florida

Citrus County is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program. More information can be found on the Federal Student Aid Website: Public Service Loan Forgiveness | Federal Student Aid

• Full-time, in-person position based in Lecanto, FL, scheduled hours are Monday - Friday, 8:00 AM to 5:00 PM.
• Provides primary service desk support for information technology users.
• Provides troubleshooting and repair of end-user computer equipment, also including equipment that interfaces with building security systems, heating and air systems, phone systems, traffic control systems and others.
• Coordinates warranty repairs with the manufacturer of end user systems.
• Installs software to new computers from images and installs new computers in coordination with the Lead Systems Support Technician.
• Installs and troubleshoots software problems both in person and with remote management tools.
• Supports Microsoft Office Professional suite of programs and current Microsoft Windows operating systems for desktop computers.
• Responsible for the IT inventory including receiving new inventory, managing assets, conducting asset audits, maintaining an accurate inventory of both asset and non-asset items.
• Assists the Lead Systems Support Technician in the disposal and recycling of surplus or obsolete equipment.
• Installs, configures, and maintains peripheral devices such as printers and scanners.
• Provides primary support for tier 1 help desk requests via telephone, email, and online, providing support and solutions for end users. Escalates to tier 2 as needed or operates under guidance from tier 2 staff.
• Uses help desk system to receive and prioritize help requests and to monitor and track new and recurring support issues.
• Sets up and maintains accounts for users in Active Directory and stand-alone systems.
• Creates and manages new users in VOIP-based phone system.
• Supports, troubleshoots, and maintains VOIP phones for the County and other constitutional offices.
• Manages VOIP equipment including, but not limited to, POE switches and bridges, phones, phone inventory, and works with vendors on technical issues.
• Setups access to County applications.
• Researches new end-user equipment pricing, hardware and software purchases, and specifications.
• Performs technical research. Provides information on current state of equipment and projected needs to members of Division and other County agencies for fiscal budgetary purposes.
• Checks operability and troubleshoots audio and video equipment used in presentations and meetings.
• Leads and/or attends staff conferences, professional meetings, workshops, and other events.
• Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
• Serves as backup to Records Manager.
• Performs other duties as required.

Education, Training, and Experience

• Associate degree, vocational technical degree or specialized training that is equivalent to satisfactory completion of two (2) years of college education.
• Two (2) years relevant experience.

Certificates, Licenses, Registration, Skills

• Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
• A+, Net+, Sec+ certifications or equivalent preferred.
• Excellent customer service skills are required.
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS); and
  • IS-700.b: An Introduction to the National Incident Management System

Physical Requirements/Work Environment

• Requires a combination of sitting, standing, and walking.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent balancing, and occasional bending, squatting, kneeling, and reaching above shoulders.
• The job requires the completion of tasks that involve typing, simple grasping, fine manual manipulation, operating foot controls/levers, and driving automotive equipment.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• The job may risk exposure to adverse weather, moving machinery, electrical hazards, and extreme noise.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.

Must successfully pass a criminal background check.

Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Pursuant to Chapter 119, Florida Statutes or the "Public Records Law"/ "The Sunshine Law" / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.