Systems Support Tech II

2020 Companies; Southlake (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K program with matching

Paid time off

Paid holidays

Mobile reimbursement

Scholarship opportunities for employee

Employee assistance program

Leadership development program

Employee pricing for clients

Job summary

2020 Companies is seeking a Systems Support Technician II for in-office work at our facility in Southlake, TX. The role focuses on diagnostics, hardware repair, Windows 10/11 environments, and Microsoft 365 support, with occasional remote assistance and AD management.

The position operates Monday–Friday, 8:00am–4:00pm with minimal weekend hours. Bilingual Spanish is a plus but not required.

Qualifications

• Technical degree with certification preferred.
• 3–5 years relevant work experience.
• Experience with hardware repair of laptops/desktops and mobile devices.

Responsibilities

• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues.
• Diagnose, troubleshoot, and resolve Microsoft 365 and Windows software issues.
• Install and configure hardware and software on computers and mobile devices and peripherals.
• Create, prepare, test and deploy hard drive images and support virtual desktops.
• Perform basic wired and wireless network troubleshooting and VPN connectivity.
• Support remote employees and devices using remote access tools.
• Create and manage Active Directory user accounts and security groups.
• Document resolutions in the ticketing system.

Skills

Customer service

Hardware maintenance

Windows configuration

Network troubleshooting

Printer troubleshooting

Remote support

Ticket documentation

Bilingual Spanish

Education

Technical Degree with Certification

Tools

Microsoft 365

Active Directory

VPN connectivity

Ticketing system

Job description

Job Type: Regular

Work Location: Client Support Center - Southlake, TX 76092

Overview

2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway!

About the Position and You

The Systems Support Technician II is a permanent role working in-office Monday – Friday, 8:00am - 4:00pm. Minimal weekend hours are required on occasion.

• Provide excellent customer service and support for all employees
• Perform hardware maintenance on laptops, desktops, and mobile devices
• Install and configure hardware and software in a Windows environment
• Support Microsoft Windows Operating systems and Microsoft Office 365 applications
• Create and manage user accounts and security groups in Active Directory
• Troubleshoot internet and network connectivity issues
• Troubleshoot basic network printer issues and install printer toner and drums
• Thoroughly document problem resolutions via ticketing system
• Maintain a professional demeanor
• Bi-lingual Spanish a plus, but not required.

What's in it for you?

Receive competitive hourly rate starting at $26.00, paid weekly Next day pay on-demand with DailyPay

• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description

• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
• Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues
• Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware
• Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment
• Perform basic wired and wireless network troubleshooting
• Support remote employees and devices using remote access tools and VPN connectivity
• Create and manage Active Directory user accounts and security groups
• Perform system backup and restore files on computers during repairs and replacement computer deployments
• Develop, document, and effectively communicate job processes, procedures, and ticket resolutions
• Organize equipment, supplies and paperwork
• Perform all other duties as assigned

Qualifications

• Technical Degree with Certification preferred
• 3-5 years relevant work experience
• Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)
• Knowledge of computer networking, terminology, and methodology
• Strong communication, analytical and problem solving skills
• Effectively prioritize and organize multiple projects at one time with strong attention to detail
• Ability to successfully meet deadlines
• Ability to lift up to 40lbs
• Ability to communicate and work well with other departments

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.