Systems Support Specialist - Junior

Crimson Phoenix; Springfield (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Crimson Phoenix is seeking a System Administrator for an Intelligence Agency program to support cloud operations (Amazon), Windows system administration, and application management (SQL, AWS Ops, SharePoint). The role involves scripting (Python, PowerShell) and direct customer interaction as data from multiple sources is ingested and monitored.

The position requires on-site work with early start times (5:30 AM EST) Monday through Friday, aligning with mission-critical schedules and real-time

Responsibilities

• Ingest data sets and monitor data ingest jobs.
• Monitor systems and applications for availability and performance.
• Identify errors and apply fixes to restore services.
• Engage with customers to complete requests and manage service restoration.

Job description

Customer Description

Our customer is an Intelligence Agency (IA) delivering world‑class geospatial intelligence providing a decisive advantage to policymakers, war‑fighters, intelligence professionals and first responders. The customer enables all these critical actions and shapes decisions impacting our world through the indispensable discipline of geospatial intelligence (GEOINT). Our customer is a unique combination of intelligence and combat support agency. It is the world leader in timely, relevant, accurate, and actionable GEOINT. This IA enables the U.S. intelligence community (IC) and the Department of Defense (DOD) to fulfill the president’s national security priorities to protect the nation. Although GEOINT is the most critical data within this agency, all data that is produced, collected, and stored plays a supportive role in the day-to-day operations of our customer.

Program Description

Crimson Phoenix is the prime contractor on a program awarded to provide agile operations, adaptive maintenance, and minor enhancement services to support the maintenance, integration, and ingest of multiple business data sets into an analytic environment. This Intelligence Agency program is focused on human capital data, and also focused on activities to bring in other corporate business data sets such as; Information Technology, Cyber, Security, Financial, Contract, Customer Feedback, and Mission Management Activity. One goal for the program is to provide the Agency with the capability for a centralized authoritative data repository, refreshed automatically, from source systems of record and transaction databases along with a range of visualization tools for reporting and delivery to end-users.

Team Description

The Crimson Phoenix Team consists of various experts within the IC that are highly focused on Cloud Architecture & Design, Data Architects & Scientists, Data Visualization Experts, User Interface & User Experience (UI/UX) Experts, Database Warehouse & Mining Experts, and Scrum Masters that will help achieve mission objectives.

Job Description

As a System Administrator, you will perform tasks related to cloud operations (Amazon), System Administration (Windows), Application Management (SQL, AWS Ops, SharePoint), scripting (Python, PowerShell), and customer interaction. A typical work week involves ingesting data sets, monitoring data ingest jobs, monitoring systems and applications, identifying errors, identifying fixes, applying fixes, and managing relationships with customers through completion of requests or restoring services when there is an error.

This position requires being onsite and ready to work at 5:30 AM EST Monday through Friday.