Systems Support Spec Assoc

UCHealth; Aurora (CO); A distancia; USD 34.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

403(b) plan with employer matching

Tuition assistance and education

Descripción de la vacante

UCHealth is seeking a IT Service Desk professional to provide training, support, and troubleshooting for designated software across multiple system applications and interfaces. Location is Aurora, CO with remote eligibility for Colorado residents and occasional travel to UCHealth facilities.

Role requires a high school diploma or GED and 1 year in the current job family. Preferred experience includes healthcare settings, Epic or other EHR systems, and call center exposure.

Formación

• Must have high school diploma or GED.
• At least 1 year in current job family or equivalent position.

Responsabilidades

• Tests and troubleshoots existing and proposed assigned system(s). Provides analysis of usage and ROI of installed and proposed systems.
• Documents end user issues and recommends steps to prevent recurrences; trains clinics and reinforces workflow.
• Collaborates on reporting requests, including creating reports or writing specs for custom reports.
• Learns and forms relationships with other resources to ensure IT functionality and accessibility.
• Works with critical thinking, decisive judgement and can operate with minimal supervision in a fast-paced environment.

Conocimientos

Call center experience

Healthcare experience

Educación

High School diploma or GED

Herramientas

Epic EHR

Descripción del empleo

Description

Location:

UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora

Department

UCHlth IT Serv Desk Epic SPT

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

Shift

Day and Evening Rotation

Pay

$24.68 - $37.03 / hour. Pay is dependent on applicant's relevant experience

Remote Eligibility

This position may be eligible for 100% remote work; however, candidates must reside in Colorado and live within a 20-minute drive of a UCHealth facility. Occasional travel to UCHealth locations may be required.

Summary

Provides training, support and troubleshooting to assist end users with their use of designated software systems across multiple system applications and interfaces.

Responsibilities

• Tests and troubleshoots existing and proposed assigned system(s). Provides analysis of the usage and return-on-investment of installed and proposed assigned system(s).


• Documents end user issues and recommends steps to prevent recurrences. Consults with all clinic/dept roles to train, and reinforce workflow. Assists clinics with documentation to meet program and government requirements.


• Collaborates on reporting requests, including creating reports or writing specifications for custom reports.


• Learns and forms relationships with other resources to help ensure I.T. functionality and accessibility.


• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• High School diploma or GED.


• 1 year in current job family or equivalent position.

Preferred

• Healthcare experience.


• Epic or other EHR experience.


• Call center experience.

Employee Culture and Benefits

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program.

Recognition

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.


• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.


• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and Well-Being

• Medical, dental and vision coverage.


• Access to 24/7 mental health and well-being support for employees and dependents.


• Discounted gym memberships and fitness resources.


• Free Care.com membership.


• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.


• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.


• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.


• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and Savings

• 403(b) plan with employer matching contribution.


• Additional 457(b) plan may be available.


• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and Career Growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.


• Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.


• Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.


• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.


• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.

Eligibility for some programs is based on an employee's scheduled work hours.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

Who We Are (uchealth.org)