Systems Specialist I

Konica Minolta Business Solutions Canada; Detroit (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Konica Minolta is seeking an enthusiastic IT support specialist to provide onsite and remote end-user assistance, serve as the primary escalation from Tier 2, and help clients resolve issues with Microsoft 365, Windows Active Directory, and common desktop applications.

The role requires 2–3 years of technical and customer service experience, CompTIA certification, knowledge of TCP/IP, and the ability to learn quickly in a fast-paced environment.

Qualifications

• 2–3 years of technical and customer service experience in systems analysis, implementation, and support for current technologies.
• Proficient with Windows desktop and server operating systems.
• Experience with Windows Active Directory/Azure (User Management/Administration/Group Policy).

Responsibilities

• Provides onsite and/or remote end user support.
• Acts as a primary point of escalation from Tier 2 service desk agents.
• Communicates effectively with clients and internal team members.
• Uses tools available to research solutions and provide assistance to clients.
• Demonstrates strong problem solving instincts.
• Listens and seeks to fully understand client requests to exceed expectations of service.
• Knowledge of systems and applications used to support a call center environment.
• Understands Information Technologies and is passionate to expand knowledge.
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner.
• Completes projects and tasks as assigned by management.
• Microsoft 365 administration.

Skills

Microsoft Office Suite

CompTIA Certification

Microsoft 365 administration

Education

High school or equivalent

Associate's degree preferred

Tools

Windows OS

AD/Azure

Exchange/M365/Mail services

Networking (TCP/IP)

Firewalls/Switches

Cloud/Virtualization

Job description

• Common desktop applications including Microsoft Office Suite
• ComptTIA Certification

This posting reflects an existing vacancy that we are actively recruiting for.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Overview

The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.

Responsibilities

• Provides onsite and/or remote end user support


• Acts as a primary point of escalation from Tier 2 service desk agents


• Communicates effectively with clients and internal team members


• Uses tools available to research solutions and provide assistance to clients


• Demonstrates strong problem solving instincts


• Listens and seeks to fully understand client requests to exceed expectations of service


• Knowledge of systems and applications used to support a call center environment


• Understands Information Technologies and is passionate to expand knowledge


• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience


• Completes projects and tasks as assigned by management


• Microsoft 365 administration


• Knowledge of Windows Active Directory (User Management/Administration/Group Policy)


• Advanced knowledge of common desktop applications including Microsoft Office Suite


• Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP


• Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.

Qualifications

• Performs work and solves problems independently and with limited supervision.


• Handles technical issues and problems, escalates appropriately to solve difficult challenges.


• Candidate possesses and demonstrates working knowledge of some of the following technologies:


• Current Windows Desktop and server Operating Systems


• Windows Active Directory/Azure (User Management/Administration/Group Policy)


• Common desktop applications including Microsoft Office Suite


• Current Exchange Server/M365/Mail services


• Supporting firewalls, switches, and security functionality.


• Common TCP/IP services including HTTP, FTP, DNS, and DHCP


• Current Cloud services and technologies including Virtualization, RDP, etc


• High school or equivalent, Associate's degree preferred.


• 2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies


• One or more of the following (or approved similar) certifications are required:


• Microsoft Azure Fundamentals


• Google Foundational o Fortinet NSE3


• ComptTIA Certification


• Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates «20 Years of Excellence, Innovation and Impact», and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conç