SYSTEMS PROJECT ANALYST OPS - 60933463

My Florida CFO; Tallahassee (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

The Florida Department of Children and Families is seeking a detail-oriented Systems Project Analyst (OPS) to join the Office of Information Technology Services in Tallahassee. The role blends business analysis and quality assurance to translate needs into functional solutions, develop requirements, and oversee test planning and execution.

As a liaison among business, IT, and vendors, you will craft user stories, process flows, and traceability; manage defects; support UAT; and help ensure

Qualifications

• Bachelor's degree in business administration, information technology, or a related field or 2+ years of experience in a business analysis or quality assurance role.
• Strong analytical skills, excellent communication and interpersonal skills, proficiency in quality assurance methodologies, and familiarity with the SDLC and Agile methodologies.
• Experience using DevOps, Jira or other project management tools.

Responsibilities

• Serve as liaison between business and IT teams to translate needs into functional specifications.
• Develop and maintain business requirements, user stories, process flows, and traceability documentation.
• Design, execute, and manage test plans, cases, and scripts; oversee defect tracking and resolution.
• Support user acceptance testing and ensure enhancements comply with policies and quality standards.
• Monitor system performance, risks, and opportunities for improvement with stakeholders and vendors.

Skills

SDLC knowledge

Agile methodologies

Systems analysis

Business analysis

Quality assurance

Test planning

Documentation writing

Communication skills

Requirements gathering

Education

Bachelor's degree in business administration / information technology

2+ years BA or QA experience

Tools

Jira

DevOps

Job description

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Working Title: SYSTEMS PROJECT ANALYST OPS - 60933463

The Office of Information Technology Services is seeking a detail-oriented Systems Project Analyst (OPS) to join our team. Serving in a dual Business Analysis and Quality Assurance role, the analyst collaborates with the Economic Self-Sufficiency Services Program Office and system integrator teams to identify business needs, define and document requirements, support system enhancements, and ensure solutions meet functional, operational, and compliance requirements through comprehensive quality assurance testing.

This role serves as a liaison between business and technical teams, facilitating communication, gathering and analyzing business requirements, and ensuring business needs are accurately translated into functional and technical solutions. The analyst develops and maintains business requirements, user stories, process flows, functional specifications, and traceability documentation to support system development and implementation efforts.

The analyst is equally responsible for quality assurance activities, including developing and executing test plans, test cases, and test scripts; validating system functionality; managing defect tracking and resolution; and supporting user acceptance testing. The position ensures system enhancements comply with business requirements, policy, regulatory requirements, and established quality standards.

Additionally, the analyst evaluates business processes and system performance to identify risks, inefficiencies, and opportunities for improvement. Working closely with stakeholders, technical teams, and vendors, the analyst supports solution design, implementation, testing, deployment, and post-production support activities.

The position monitors system reports and reported issues to ensure they are reviewed, prioritized, and escalated appropriately. The analyst maintains open communication with management regarding project status, testing progress, requirements changes, defect trends, risks, and recommended solutions. The position may also develop and monitor performance and quality metrics to support system readiness and continuous improvement initiatives.

The incumbent contributes to the achievement of operational objectives by ensuring project deliverables align with business needs, quality expectations, compliance requirements, and customer service standards. Through business analysis, requirements management, testing, collaboration, defect management, and process improvement, the analyst supports reliable system performance and the delivery of effective business solutions.

This position is located at DCF Headquarters in Tallahassee in the Office of Information Technology Services (OITS). The position is full-time, in-person.

EXAMPLES OF WORK:

• Serves as a liaison between the business community and the other functional organizations to provide technical solutions to meet the needs of customers.
• Works closely with business partners to identify process improvements and leverage technology.
• Utilizes best practices and adheres to established processes and documentation delivery for the analysis, design, testing and implementation of new/modified applications.
• Provides superior customer service while managing relationships with end users, business area leaders, partners and vendors to ensure deliverables exceed expectations.
• Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements. Participates in release planning activities as scheduled.
• Tracks tasks and progress towards completion using defined project management tools and processes.
• Provides research and triage support of reported system issues.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position:

• Knowledge of techniques of systems analysis and design.
• Knowledge of flowcharting techniques, operations, procedures and systems.
• Knowledge of the software development life cycle (SDLC) and Agile methodologies.
• Skills in use of desktop software.
• Skilled at writing documentation and user manuals, ability to process information logically, analyze and interpret data.
• Ability to identify and define business needs, prepare business requirements and functional specifications.
• Ability to plan, organize and coordinate work assignments, communicate technical information effectively, establish and maintain effective working relationships with others.
• Ability to process information logically, analyze and interpret data.

REQUIREMENTS:

• Bachelor's degree in business administration, information technology, or a related field or 2+ years of experience in a business analysis or quality assurance role.
• Strong analytical skills, excellent communication and interpersonal skills, proficiency in quality assurance methodologies, and familiarity with the software development life cycle (SDLC) and Agile methodologies.
• Experience using DevOps, Jira or other project management tools.

Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting "see resume" does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

PREFERENCES:

Preference will be given to candidates who have 5+ years of progressively responsible information systems experience.

Preference will be given to candidates who have Knowledge of public assistance programs such as Medicaid, SNAP, and TCA.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

Selective Service

All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

Florida Retirement System (FRS)

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending on the date of your retirement.

Veteran's Preference

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.