SYSTEMS PROJECT ANALYST - 80081151

Florida; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

State of Florida is seeking a Systems Project Analyst to provide server, desktop, and network support across multiple sites in the Central Region. You will install, configure, and maintain LAN/WAN infrastructure, monitor network availability, and assist in security measures.

Strong knowledge of Windows Server OS, Office, and SCCM is required. The role emphasizes troubleshooting, systems analysis, and collaboration with IT staff to safeguard data and ensure continuity of operations in Orange

Qualifications

• Experience supporting Windows Server OS and endpoints running Windows OS.
• Experience with Microsoft Office and OWA.
• Knowledge of Microsoft System Center Configuration Manager (SCCM).
• Experience with backups and backup configurations.
• Understanding of distributed processing operations and equipment.
• Strong problem-solving abilities for IT systems.
• Ability to work independently and as part of a team.
• Ability to follow laws, rules and procedures.

Responsibilities

• Troubleshoot and repair desktop, laptop, server, and IT hardware/software issues.
• Install and maintain computer systems including hardware, software and network components.
• Test and deploy software packages for workstation distribution and patching.
• Support and monitor print servers; assist with network security measures.

Skills

Windows Server OS

Microsoft Office

SCCM

Backups

Troubleshooting

Problem solving

Teamwork

Independent worker

Communication

Network understanding

Security/compliance awareness

Data access & security

Tools

Windows OS

OWA

Job description

Working Title: SYSTEMS PROJECT ANALYST - 80081151

Location: 8500 Laurel Hill Drive, Orlando, FL 32818

Coverage Area: Orange County

Position Title: Systems Project Analyst

APPLICATION INFORMATION & HIRING REQUIREMENTS

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:
• Any position held by a State of Florida Agency
• Any position held by a Florida University
• All periods of employment from high school graduation
• All periods of current or prior unemployment
• * Gaps 6 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

DESCRIPTION

This position is responsible for server, desktop and network support which includes installing, configuring, and supporting local area networks (LAN) and the wide area network (WAN). This position maintains all computer hardware and software, laptops, and network equipment at multiple sites in the Central Region. This position is also responsible for monitoring the network to ensure network availability to all system users and will perform necessary maintenance to support network availability. Incumbents may also assist other support staff to plan, coordinate, and implement network security measures.

DUTIES AND RESPONSIBILITIES

• Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.
• Installs, implements, and maintains computer systems for use by end users including the hardware, software and communications components.
• Tests, evaluates, and installs software and application packages for workstation distribution and patch deployment.
• Supports and monitors print server administration.
• Assists in resolving software, hardware and communication problems.
• Assists and resolves problem support calls and/or forwards to appropriate responsibility area for resolution.
• Applies general knowledge of business practices to a variety of practical situations.
• Develops and implements plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
• Confers with personnel to discuss issues such as computer data access needs, security violations, and programming changes.
• Identifies areas of operation which need upgraded equipment, such as telecommunication and fiber optic cables.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system.
• Reads technical manuals and brochures to determine equipment which meets establishment requirements.
• Monitors system performance and equipment capacity requirements.
• Assists users to identify and solve data communication problems.
• Trains users in proper use of equipment.
• Performs other related work as required.

REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge and experience supporting Windows Server OS’s and endpoints running Windows OS.
• Knowledge and experience with Microsoft Office and OWA.
• Knowledge of Microsoft System Center Configuration Manager
• Knowledge and experience working with backups and back up configurations.
• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of computers and software.
• Knowledge of the principles, practices, and techniques of computer systems analysis.
• Ability to work independently and as a team member.
• Ability to understand and apply laws, rules, regulations, policies and procedures.
• Ability to process information logically and solve problems.
• Ability to communicate efficiently.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to remotely troubleshoot and resolve technical incidents.
• Strong organizational skills are necessary.

PREFERRED QUALIFICATIONS

• Troubleshoot and repair desktop and/or laptop computers.
• Perform Microsoft Windows Operating System and software troubleshooting and administration/installation.
• Troubleshooting computer network connectivity.

SPECIAL NOTES

All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.

DJJ participates in E-Verify (Employment Eligibility).

When identified on a position description, a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid Florida state driver’s license within 30 days of hire. Licenses suspended or revoked for any reason, work permits (Business purpose/Employment/education only licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrective Lenses Restriction are acceptable, provided the driver wears corrective lenses while operating the vehicle.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.