Systems Engineering Senior Associate, CSIRT

Salesforce; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking an Incident Response Analyst to join the Government Cloud Security Operations team in Northern Virginia. This on-site role supports 24x7 security monitoring, real-time analysis, and rapid incident response for US government clients.

Qualification includes U.S. citizenship and Top Secret/SCI clearance with Polygraph. You will collaborate with cross-functional teams, investigate security events in SNS Cloud environments, and help drive improvements in security analytics

Qualifications

• 2+ years in cybersecurity, engineering, and/or incident response roles.
• Strong interpersonal and communication skills for coordinating responses across stakeholders.
• Experience with cloud security platforms and SIEM tools is preferred.

Responsibilities

• Respond to and investigate cyber security events within SNS Cloud environments.
• Document security events and incidents in a ticketing system and analyze log data for indicators of compromise.
• Coordinate incident response across multi-disciplinary teams to meet SLAs and provide updates to senior leaders.
• Assist in automating workflows and developing analytics to improve detections and responses.
• May require 24x7 on-call and occasional travel to customer sites.

Skills

Cybersecurity experience

Incident response

Communication skills

Problem solving

Cloud experience

Education

Bachelor's degree in CS/SE/Cybersecurity/Information Assurance

Tools

AWS Cloud

Splunk

Azure Sentinel

ElasticStack

Job description

Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

This is a customer-facing role and will require you to be on-site in Northern Virginia. This is NOT a remote position.

Salesforce - the leader in enterprise cloud computing and one of the top 10 places to work according to Fortune magazine - is seeking an Incident Response Analyst for our Government Cloud Security Operations team.

As part of the Salesforce National Security (SNS) Infrastructure Security Team, the Incident Response Analyst will work on the 'front lines' of Salesforce environments supporting US Government agencies and departments performing national security functions. The Infrastructure Security Team, protects our critical infrastructure and our customers' data from the latest information security threats. The team is responsible for 24x7x365 security monitoring, security operations, real-time analysis of security alert data, and rapid incident response across SNS Cloud environments.

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

What You'll Actually Be Doing

• The Incident Response Analyst will respond to and investigate cyber security events within the SNS Cloud environments, track and document security events and incidents in a ticketing system, and analyze log data for signs of malicious activity in a Security Information and Event Manager (SIEM).
• The Analyst will need to work across multi-disciplined teams to coordinate incident response actions for high-priority, high-transparency operations security issues to drive toward a resolution while meeting required service-level agreements, escalating as appropriate, and providing regular updates to senior leaders.
• This position offers a challenging opportunity to be exposed to a diverse set of security disciplines, including incident response, forensics, reverse engineering, malware analysis, intrusion detection, network security, and system security.
• This position provides opportunities to automate workflows and processes, develop new analytics and apply mitigations for adversary Tactics, Techniques, and Procedures (TTPs), and hunt for undetected indicators of compromise.
• This position may require you to provide periods of 24x7 on-call support on an as-needed basis.
• As we work with Government customers, this position may require occasional local travel to customer sites.

You're Our Person If...

• The candidate must be a U.S. citizen and must have an active U.S. Government Top Secret/SCI security clearance with Polygraph.
• A related technical degree, such as Computer Science, Software Engineering, Cybersecurity, Information Assurance, or equivalent work experience.
• 2+ years experience in cybersecurity, engineering, and/or incident response roles.
• Strong interpersonal and communication skills required for coordinating responses to sophisticated incidents across the organization with many non technical and technical stakeholders.
• Strong problem solving ability to determine solutions to encountered or anticipated challenges.
• Strong technical understanding of the information security threat landscape (attack vectors and tools, best practices for securing systems and networks, etc.).
• Experience with AWS Cloud, Splunk, Azure Sentinel, or ElasticStack, etc. preferred.

Even Better If...

• Technical understanding of the information security threat landscape, to include attack vectors, tools, best practices for securing systems and networks, etc.
• Technical understanding of TCP/IP network protocols and application layer protocols (e.g., HTTP, SMTP, DNS, etc.).
• Familiarity with incident response and security operations within cloud environments.
• Familiarity with Mac OSX, Microsoft Windows, and Linux/Unix system administration and security controls.
• Technical understanding of AWS, Azure, or GCP administration and security controls.
• Experience creating and managing event and metric dashboards with tools like Splunk, Kibana, Grafana, etc.
• Experience with data query languages, such as SQL, SPL, GraphQL, etc.