Systems Engineering Manager (Remote)

CareFirst BlueCross BlueShield; Reston (VA); Remote; USD 142,000 - 263,000; Full time

Job summary

CareFirst, Inc. is seeking a senior engineering leader to manage a team responsible for the design and operation of the organization’s infrastructure.

You will oversee environments across on-premise data centers, cloud, and DR, ensuring availability, performance, security, automation, and license compliance. The role requires 5+ years in technical engineering with at least 1 year in supervision, a Bachelor’s degree (or equivalent experience), and ITIL Foundations certification.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 5 years related professional experience. 1 year Supervisory experience or demonstrated progressive leadership experience.

Responsibilities

• Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
• Evaluates deliverables to ensure products and services meet customer expectations.
• Manages the relationship with internal business units to deliver on service level agreements.
• Performance Management and Associate Development
• Communicates frequently with vendors to understand product lifecycles.
• Guides engineering teams in developing system, performance, and software specifications.
• Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.

Skills

People management

Vendor management

Stakeholder communication

Project planning

Systems engineering

Education

Bachelor's Degree in Computer Science/IT or related field

Tools

ITIL Foundations v3

Job description

Resp & Qualifications

PURPOSE

Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.

ESSENTIAL FUNCTIONS

• Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
• Evaluates deliverables to ensure products and services meet customer expectations.
• Manages the relationship with internal business units to deliver on service level agreements.
• Performance Management and Associate Development
• Communicates frequently with vendors to understand product lifecycles.
• Guides engineering teams in developing system, performance, and software specifications.
• Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.

SUPERVISORY RESPONSIBILITY

This position manages people.

QUALIFICATIONS

Education Level: Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Upon Hire Preferred

• ITIL Foundations v3

Experience

5 years Related professional experience. 1 year Supervisory experience or demonstrated progressive leadership experience.

Knowledge, Skills and Abilities (KSAs)

• Ability to present technical and non technical information to multiple audiences.
• Ability to build relationships across a variety of partner groups in a global environment.
• Ability to plan and manage complex projects.
• Knowledge of engineering theory and design criteria.
• Proficiency with various systems engineering tools and processes.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

Estimate Amount: 10% Routine travel between CareFirst/SBP locations

Salary Range

$141,520 - $262,697

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

IT Change Control & Deployment

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-MK1