Systems Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Kentucky; On-site; USD 70,000 - 110,000; Full time

Job summary

Join a leading IT support organization in Louisville, Kentucky, known for its exceptional company culture and growth opportunities. You will handle client documentation, maintain technology infrastructure, and have opportunities for continuing education. Ideal candidates have solid experience in various Microsoft environments and support systems.

Benefits

401k

Medical

Dental

Vision

Office Dog

Qualifications

• Experience working on Windows Servers.
• Experience with VMware and/or Hyper-V.
• Experience with Exchange and O365.

Responsibilities

• Create and maintain client documentation with accuracy.
• Provide clear communication to clients regarding incident progress.
• Maintain client’s technology infrastructure through routine maintenance.

Skills

Windows Servers

VMware

Hyper-V

Exchange

O365

Active Directory

Azure AD

Storage & Back Up

LAN/WAN Understanding

VPN support

Job description

Looking for a role with plenty of growth opportunities? Join an organization that values their employees with an amazing company culture. Proudly based in Louisville, the organisation delivers world-class IT support and solutions nationwide. With a team of Microsoft Certified Systems Engineers, Microsoft Certified Trainers, SAN Engineers, and Certified Cisco professionals, the company has been offering state-of-the-art technical services for over 20 years. Named a Best Places to Work winner 9 times, this innovative workplace is where talent thrives.

Keen to join a company that champions growth and development? Feel free to reach out and apply today!

Responsibilities:

• Create / maintain client documentation: Create, maintain and track client documentation with accuracy within two days of acquiring
• Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages
• Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where you/our client can provide solutions to solve a problem
• Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled
• Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date
• Demonstrate technical awareness: When managing a customer relationship, have the ability to match resources to the customer’s technical objectives appropriately
• Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed
• Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter
• Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.
• Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services

Skills/Must have:

• Experience working on Windows Servers
• Experience working on VMware and/or Hyper-V
• Experience with Exchange and O365
• Experience with Active Directory
• Experience working on Azure AD
• Experience working on Storage & Back Up
• LAN/WAN Understanding
• VPN support

Benefits:

• 401k
• Medical
• Dental
• Vision
• Office Dog

Salary:

• $70,000 - $110,000