Systems Engineer Senior

Atrium Health; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Atrium Health in Charlotte, NC is seeking a skilled IT professional to provide high-level technical support and system administration for complex application software and operating system components.

You will design, configure, install, and support integration solutions, coordinate software upgrades, and collaborate with vendors and clients to resolve issues while ensuring change management and disaster recovery readiness.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• Typically requires 5 years in application development and support.
• Advanced knowledge of operating systems and databases.
• Ability to translate user requirements into system specifications.
• Strong communication and problem-solving skills.

Responsibilities

• Perform high-level technical support and system administration of application software.
• Design, configure, install, and support complex integration solutions.
• Plan and coordinate software installations and upgrades.
• Ensure change management processes and provide training as needed.
• Work with vendors and clients to resolve problems and manage escalation.
• Analyze requirements and design technical solutions aligned with strategy.
• Develop backup, recovery, and disaster recovery procedures.
• Monitor capacity and optimize performance.
• Create tasks, estimates, and direct resources.
• Communicate project status to clients and coordinators.

Skills

OS knowledge

Database knowledge

Vendor languages

Communication skills

Analytical skills

Project coordination

Requirements translation

Education

Bachelor's degree in Computer Science

Job description

Major Responsibilities

• Designs, configures, installs, and supports complex clinical device or other ancillary device integration solutions. Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Plans, schedules, and coordinates moderately complex system and application software installations and upgrades. Ensures team follows change management processes and makes suggestions on change management process improvements. Manages training when applicable
• Identifies how requirements and designs will affect multiple application areas (including 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict
• Develops workstation and server administration procedures. Designs backup and recovery procedures to ensure data/media recoverability. Assists in the design of disaster recovery and business continuity configurations and procedures.
• Ensures capacity monitoring processes are followed and initiates corrective activities. Monitors and tunes the system to achieve optimum performance levels. Assists in capacity monitoring and planning process design and review. Recommends improvements to current technical architecture and assists in the development of models of possible future configurations.
• Ensures quality assurance processes are followed and initiates corrective actions. Assists in quality assurance process design and review to ensure proper system operation, optimum performance, and freedom from defects. Defines and participates in on-call rotation. Solves complex application software problems. Tracks and trends problems and drives resolution. Performs root‑cause analysis on complex application software problems. Acts as an escalation point with vendors and staff to coordinate application software changes. Prioritizes problems and issues as needed.
• Creates tasks, work estimates, and directs resources on those tasks. Monitors tasks and resources and initiates or directs corrective actions. Communicates with project coordinators and clients in order to keep them informed with regard to project status and potential problem areas. Consults with clients to obtain and convey information
• Analyzes business requirements and creates technical requirements to meet their needs. Assists in reviews of capital expenditure requests to ensure configuration and ancillary requirements are correct and complete for fit into Aurora technical environment. Evaluates new and existing software products
• Designs complex application support software such as utility programs, macros, subroutines, and control modules from detailed specifications
• Codes, tests, debugs, documents, and maintains complex application support software such as utility programs, macros, subroutines, and control modules. Makes complex modifications to purchased applications to fit specialized needs and configurations
• Works collaboratively with vendor(s) at technical and management level to resolve problems and manage escalation. Assists in development of contract language and compliance monitoring

Licensure, Registration, and/or Certification Required

• None

Education Required

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field

Experience Required

• Typically requires 5 years in application development and support.

Knowledge, Skills & Abilities Required

• Advanced knowledge of operating systems, databases, vendor‑specific development languages or environments, and other system software
• Advanced knowledge of the system(s) administered and the inter‑relationships between application code and server operating systems and desktop operating systems
• Advanced knowledge of hardware and software as used in the clinical and/or business setting
• Demonstrated negotiation and facilitation skills and ability to explain technical subjects to non‑technical clients
• Demonstrated ability to translate user requirements into system specifications
• Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills
• Strong written and oral communication skills
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

Physical Requirements and Working Conditions

• Generally exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Must have ability to perform related travel and therefore may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Under minimal supervision, perform the highest level of technical support and system administration of application software and operating system components. Competent to work at the highest technical level on engineering and administering systems to support application software.