Systems Engineer (Prime)

Intelliforce-IT Solutions Group, LLC.; Maryland; On-site; USD 155,000 - 195,000; Full time

Benefits offered by this job

Ample PTO

Multiple medical plan options

Generous 401(k) with immediate vesting

Bonus opportunities

Culture of collaboration

Job summary

Intelliforce-IT Solutions Group, LLC. is seeking a Systems Engineer to lead operations within a 24x7 mission environment. This position directly supports critical systems and requires strong technical skills in troubleshooting and Linux management.

The successful candidate will have extensive experience working with operational systems and must hold a Top Secret Clearance. A competitive salary range of $155,000 - $195,000 is offered, alongside benefits including ample PTO and 401(k) options.

Qualifications

• 14 years as a Systems Engineer in programs of similar scope.
• Must hold a Top Secret Clearance with Polygraph.
• U.S. Citizenship required.

Responsibilities

• Lead Watch Desk activities in a 24x7 mission environment.
• Monitor system health and troubleshoot issues proactively.
• Manage Tier 1 support for operational systems.

Skills

Troubleshooting

Linux

Java

Scripting languages (Ruby, Python, Bash)

SOP Development

Systems Monitoring

Education

Bachelor’s degree in Systems Engineering or related discipline

Tools

Ansible

Docker

Kubernetes

Nagios

Grafana

Prometheus

Job description

Overview

Step into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor‑approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission‑ready in an environment where speed, ownership, and steady execution matter every day. You will help sustain and evolve a high‑performance operational IT environment supporting CNO capabilities. This is not a ticket‑only administrator role. You will work hands‑on with advanced compute infrastructure, improve how engineers work day to day, and build the documentation and repeatable processes that keep mission systems moving.

What Makes This Opportunity Stand Out

This role gives you real ownership over systems, workflows, and user experience. You will support advanced compute platforms, help modernize infrastructure, partner directly with onsite administrators and engineering teams, and improve how support happens across the environment. The work is practical, visible, and tied to mission outcomes, with a mix of hardware sustainment, Linux administration, virtualization, documentation, and long‑term modernization.

Schedule and Work Details

This role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor‑approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government.

Watch Desk Operates On a Repeating Two‑week Schedule

• 6:00 a.m. to 6:00 p.m., Sunday through Tuesday and every other Wednesday, this is the open shift
• 6:00 a.m. to 6:00 p.m., Thursday through Saturday and every other Wednesday
• 6:00 p.m. to 6:00 a.m., Sunday through Tuesday and every other Saturday
• 6:00 p.m. to 6:00 a.m., Wednesday through Friday and every other Saturday
• 8:00 a.m. to 4:00 p.m., Monday through Friday, Watch Desk Lead

Day‑to‑Day Responsibilities

• Lead Watch Desk activities supporting operational systems in a 24x7 mission environment
• Monitor system and application health and identify issues before they become mission‑impacting
• Troubleshoot OS, application, dataflow, and network issues and elevate as required
• Read and interpret system graphs, dashboards, and metrics to assess system health and correct operations
• Support mission analytics operations and use RTRG mission analytics in day‑to‑day monitoring and response
• Oversee Tier 1 support activities for production systems supporting mission users worldwide
• Generate concise and accurate status updates for customers, teammates, and leadership
• Produce reports and metrics for customer submission using multiple data sources
• Develop SOPs for Watch Desk personnel and customer use
• Direct and provide meaningful guidance to a small team of Watch Desk shift personnel
• Maintain schedules and support shift coordination as required
• Partner with government personnel and contractor teammates to support new architecture entering operations
• Help maintain clear procedures, strong coordination, and steady execution in a high‑visibility mission support environment

Minimum Qualifications

• Clearance: Top Secret Clearance with Polygraph, active; no sponsorship available
• Citizenship: Must be a U.S. Citizen; no visa sponsorship
• Experience: 14 years as a Systems Engineer in programs and contracts of similar scope, type, and complexity
• Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline (five additional years of SE experience may substitute for a bachelor’s degree)
• Security+ Certification: Required, or willingness to attain within 6 months

Required Skills

• Experience supporting operational systems in a mission, NOC, Watch Desk, or service desk environment
• Experience leading or coordinating technical support efforts in a high‑tempo operational setting
• Strong systems troubleshooting skills across hardware and software
• Strong Linux skills, including system monitoring and troubleshooting
• Experience with Java or scripting languages such as Ruby, Python, or Bash
• Experience developing SOPs and operational procedures
• Familiarity with Rancher, Ansible, Elasticsearch, Redis, Solr, Docker, Kubernetes, and dataflow concepts
• Experience with Nagios, Grafana, and Prometheus
• Experience monitoring OS and applications and troubleshooting issues as needed
• Experience troubleshooting dataflow and network issues and escalating when required
• Ability to read a variety of system graphs and operational dashboards and correctly interpret system behavior
• Strong written and verbal communication skills
• Ability to dissect complex issues and generate concise, accurate status
• Experience generating metrics and reports for customers using disparate data sources
• Ability to lead a small team and provide meaningful guidance to teammates
• Ability to maintain schedules and support continuous Watch Desk operations

Desired Skills

• AWS knowledge or hands‑on AWS experience
• Experience supporting 24x7 operations or watch environments
• Experience with Tier 1 support for mission‑critical or operational systems
• Experience helping transition new systems or architecture into operational support
• Familiarity with systems engineering processes, requirements, and operational documentation
• Strong troubleshooting, coordination, and incident management skills
• Ability to stay organized and decisive in fast‑moving operational environments

Compensation

Salary range: $155,000.00 - $195,000.00. Final compensation will depend on experience, technical background, overall qualifications, and alignment with the position.

Benefits

• Ample PTO, all federal holidays, and birthday off
• Multiple medical plan options, including zero‑deductible and premium‑free plans for employees
• Generous 401(k) with immediate vesting
• Bonus opportunities, including profit sharing, quarterly awards, and recognition programs
• Culture of collaboration, connection, and regular team activities

Equal Opportunity & Accommodations

Intelliforce‑IT Solutions Group, LLC is an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.

Need accommodations during the application process? We’re happy to help. Reach out to us at [e-mail] with your specific request.