Systems Engineer II

HCA-Healthcare; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Education support

Job summary

HCA Healthcare is seeking a Systems Engineer II to provide level three support for IGEL thin client software enterprise-wide. You will test versions, upgrade software, and document processes while maintaining optimal operations and minimal disruption.

You will collaborate with field engineers, division managers, and vendors to establish standards and roadmap discussions. This role requires leadership, a strong customer focus, and proactive learning of new technologies.

Qualifications

• 3+ years of experience in enterprise IT support or similar roles.
• Bachelor’s Degree preferred.
• Excellent customer service skills and teamwork.

Responsibilities

• Provide level three support for IGEL thin client software.
• Test IGEL versions and desktop devices for stability.
• Provide operational support for IGEL thin client software and solutions.
• Coordinate with field engineers and division managers for standards and updates.
• Mentor team members and provide MOR metrics reporting.

Skills

IGEL thin client

Customer service

Leadership

Communication skills

Education

Bachelor's Degree

Tools

Linux OS

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Systems Engineer II today with HCA Healthcare.

Job Summary and Qualifications

JOB SUMMARY

Enterprise Mobility and Thin Client Systems Engineer II will provide level three support for IGEL thin client software for the enterprise. Candidate will be responsible for version testing, software upgrades, and documentation for these software applications. Support of the IGEL thin client software and ensuring optimal operations and minimal disruption is a primary responsibility for this role.

The candidate will work directly with field engineers and division managers & directors to provide thin client standards and strategic updates. Candidate will also work closely with thin client vendors to address product support issues and to engage in product roadmap discussions. Additionally, the candidate will provide customer support to the IGEL administrators and directors across the organization. This role requires a self-directed individual who is highly motivated to learn new technologies and develop leadership skills.

The candidate is expected to possess advanced technical and operational expertise and will serve as the subject matter expert on complex thin client technologies.

Interacts with other IT&S departments to address an overall strategy for IGEL Thin Client systems and solutions within the enterprise (ITSD, lTG, Information Security, Field IT support staff, Advanced Architecture, DTS community, System Administrator community).

Included in the candidates skillsets the candidate will ideally have knowledge of IGEL thin client software. It is not required, but helpful for the candidate to be familiar with the Linux OS systems.

Must have strong customer focus, be a team player and display a positive attitude.

Strong communication skills, both written and oral, a must. Strong problem-solving abilities and creative approaches.

GENERAL RESPONSIBILITIES

• Testing IGEL versions and desktop devices for stability.
• Provides operational support for IGEL thin client software and solutions.
• Supports desktop technology for new projects. Participates, as needed, in technical implementation projects.
• Works closely with enterprise personnel to coordinate the implementation and ongoing support of systems used to support corporate.
• Coordinates sharing of best practices and policies and procedures.
• Participates in activities which improve departmental and organizational performance.
• Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, and corporate roles.
• Assists in training of team members and IGEL field admins.
• Adheres to and supports HCA IT&S standards, policies, and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care.
• Adheres to Code of Conduct and Mission and Value Statement.
• Mentors team members through Team Lead role.
• Provides monthly MOR metrics reporting to department manager.
• Other duties as assigned.

RELEVANT WORK EXPERIENCE

• 3+ years

EDUCATION

• Bachelor’s Degree Preferred

OTHER/SPECIAL QUALIFICATIONS

• Must have excellent customer service skills; a passion for serving others.
• Team oriented spirit. Demonstrated excellent oral and written communication skills
• Developed leadership skills.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Prolonged sitting at a computer.
• Occasional moderate heavy lifting of 15 lbs. repeatedly
• Required less than 10% travel from corporate office to corporate office

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.