Systems Engineer - API

Jobtailor; Clayton (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health Insurance and Benefits

Paid Holidays

401K with Company Match

Tuition Assistance

Life & Disability Insurance

Job summary

Novo Nordisk is seeking an IT Infrastructure Engineer at our Clayton, NC API facility to operate and improve critical virtualization and platform systems. You will help manage lifecycle, storage, and data backup while collaborating with Global IT to meet production needs.

The role involves Tier 2/3 support, on-call rotations, and ensuring systems comply with regulatory requirements. Strong VMware, Windows/Linux, and security knowledge are essential.

Qualifications

• Bachelor’s degree in information technology, engineering, automation, or related field required with 3+ years hands-on IT experience.
• Experience with system monitoring tools and backup/disaster recovery processes is essential.
• Knowledge of VMware vSphere, Windows/Linux, Active Directory, DNS, and security concepts.

Responsibilities

• Evaluate existing virtualization and SAN systems and design lifecycle-enhanced solutions.
• Ensure installation, qualification and validation of infrastructure systems meet regulatory requirements.
• Collaborate to design, build, and operate the overall virtualization environment with storage and data backup.
• Assist in training team members to ensure coverage and business continuity.
• Serve as primary IT platform support resource and provide Tier 2/3 support per the support model.
• Monitor systems and respond to IT incidents; participate in on-call rotations and after-hours support.
• Ensure IT systems are available, capable, and accessible to meet production needs and business requirements.
• Direct internal process changes to maintain secure and available systems for production.
• Manage IT department projects and support global audits; collaborate with Global IT Infrastructure groups.
• Support IT security practices; comply with internal and external regulations and procedures.

Skills

Virtualization

System Monitoring

Backup & DR

Networking

Education

Bachelor’s Degree in IT/Engineering

Tools

VMware vSphere

Brocade SAN

Veritas

Job description

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC sits on 825,000 square-feet of state-of-the-art equipment, and houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk’s innovative oral products. At API, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Responsible for the operation, maintenance, administration and improvement of selected infrastructure systems & platform systems.

Relationships

Reports to Manager.

Essential Functions

• Evaluate existing supported virtualization and SAN systems and design proposed systems to ensure lifecycle management of those systems including new technologiesEnsure that installation, troubleshooting, qualification & validation of infrastructure systems meets local and regulatory requirementsCollaborate with team to design, build, & operate the overall Virtualization environment including storage & backup of data that meets stakeholder needsAssist in training team members to ensure coverage & business continuity through coaching and developing their knowledge and skill setServe as a primary support resource of IT platforms, providing Tier 2 and 3 support as defined in support modelMonitor systems & respond to IT incidentsServe in the team’s on call rotation and provide after-hours support to the site as required to support production needsEnsure IT systems are available, capable, and accessible to meet production & business requirementsDirect internal process changes as required to ensure secure and available systems to support production needsManage IT department projects and support other business unit projectsServe as SME during corporate and external agency auditsCollaborate with Global IT Infrastructure groupsSupport and practice IT SecurityComply with internal & external regulations & proceduresFollow all safety and environmental requirements in the performance of dutiesOther accountabilities as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)

Qualifications

• Bachelor’s Degree in information technology, Engineering, Automation, or relevant field of study from an accredited university required, with minimum of three (3) years of direct related experience included but not limited to System Administration or Engineering tasks, network infrastructure management, virtualization and cloud deployments, backup and disaster recovery processes, etc. requiredIn lieu of a minimum of three (3) years of direct related experience included but not limited to System Administration or Engineering tasks, network infrastructure management, virtualization and cloud deployments, backup and disaster recovery processes, etc, may consider a minimum of six (6) years of indirect experience included but not limited to process user or project work with no hands-on system workIn lieu of BS Degree and three (3) years of direct related experience or six (6) years of indirect related experience, may consider an Associate’s Degree in information technology, Engineering, Automation, or relevant field of study from an accredited college or university with a minimum of five (5) years of direct related experience or eight (8) years of indirect experience requiredIn lieu of BS Degree and three (3) years of direct related experience or six (6) years of indirect related experience, may consider a High School Diploma or equivalent with high level technical certifications (ex: Server and Virtualization certifications such VMWare Certified Professional, Citrix Certified Associate (CCA) – Virtualization (CCA-V), Microsoft Server and Virtualization Certifications, Linux Certifications, Cloud Certifications, Storage Solution Certifications, other Virtualization platform, General Network and Security Certifications) and a minimum of seven (7) years of direct related experience or ten (10) years of indirect related experience requiredKnowledge of Microsoft OS, Linux OS, Networking principles, and concepts of IT Security requiredExperience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management, and IT Security requiredCertification in an IT System Administration/Engineer discipline preferredStrong technical background in IT Infrastructure systems requiredExperience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms, Backup Solutions and Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows and Firewalls requiredAnalysing, troubleshooting, documenting, and resolving infrastructure and business system hardware, software and networking incidents requiredKnowledge of VMware vSphere (Version 6+) preferredEMC VPLEX Virtualized Storage Platform experience preferredEMC VNX, UNITY storage array experience preferredFibre Channel Network Design, Implementation & Operational experience (Brocade SAN Hardware) preferredBackup IT Utilities including operational experience (Veritas) preferredAutomated control systems and knowledge of Six Sigma methodologies a plus.GxP Pharmaceutical Environment Experience a plusDemonstrates good written & oral communication skills a plusDemonstrated ability to develop & maintain strong internal relationships preferredIT governance, including system and configuration management, business continuity & forecasting requiredKnowledge of IT systems analysis and Information System Security principles preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.