Systems Engineer 2, Technical Solutions (US-East)

United States Digital Space LLC; New York (NY); Hybrid; USD 86,000 - 115,000; Full time

Benefits offered by this job

Best-in-class onboarding

Generous global benefits

Mentor & buddy program

RSU equity & ESPP

Professional development & career path

Inclusive culture

Job summary

Datadog is seeking a Systems Engineer to own enterprise platforms end-to-end. You’ll design, implement, and optimize configurations, integrations, and code across Zendesk, Jira, Confluence, and custom tooling.

The role emphasizes AI-powered features, partnerships with TS leaders, and improvements that scale with 1,200+ technical experts. You’ll work in a hybrid environment, balancing on-site collaboration with remote work.

Qualifications

• 3-5 years of experience with enterprise platforms and production software.
• Experience administering, extending, or integrating systems like Salesforce, Zendesk, Jira, or similar.
• Built software that real users depend on (web services, APIs, data pipelines, or applications).
• Fluent with AI coding tools such as Copilot, Claude, or similar daily.

Responsibilities

• Own enterprise systems through their full lifecycle and be the technical owner of platforms TS relies on.
• Engineer solutions, including configurations, integrations, or code, to move the needle.
• Contribute to the company codebase for TS features and tooling in collaboration with Engineering teams.
• Use AI to speed work, design better workflows, and enable teammates to adopt AI practices.
• Partner with TS leaders to diagnose problems and engineer practical, adopted fixes.
• Monitor and iterate on production systems to ensure reliability and maintainability.

Skills

Python

Go

JavaScript/TypeScript

Systems thinking

AI coding tools

LLMs / embeddings / RAG

SaaS experience

Technical support tooling

Tools

Salesforce

Zendesk

Jira

Confluence

Copilot

Claude

Job description

the company’s Technical Solutions organization includes 1,200+ sales engineers, support engineers, post‑sales experts, and solution architects. They run on an ecosystem of enterprise platforms and internal tools that directly shape how we serve customers. Technical Solutions Operations ("TSO") owns that ecosystem.

We manage the full lifecycle of the systems TS depends on: Zendesk, Jira, Confluence, and a growing portfolio of off‑the‑shelf and purpose‑built tools. We do the work to operate, maintain, and evolve the platforms powering daily workflows across TS. When a vendor tool reaches its limits, we extend it through customization, integration, or targeted solution development, tapping internal partners across the company as needed.

We’re looking for a Systems Engineer who wants to own enterprise platforms end‑to‑end. You go from understanding the business process, to designing the right solution (whether that’s configuration, integration, or code), to measuring whether it actually moved the needle.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Own enterprise systems through their full lifecycle. You’ll be the technical owner for one or more platforms that TS relies on daily. That means understanding how the system is used, where it’s falling short, what’s coming from the vendor roadmap, and what needs to change. You drive improvements from assessment through implementation.
• Engineer solutions that create leverage. Not every problem is solved by configuration. You’ll build and evolve enterprise systems, integrations, automations, and internal tools that multiply the effectiveness of 1,200+ technical experts. Where AI can make a solution smarter (e.g., intelligent routing, automated triage, agent‑assisted workflows), you'll include AI in the initial design, not as an afterthought.
• Contribute to the the company codebase when the problem calls for it. Some TS‑specific features (e.g., support tooling, in‑app experiences) ship into the same repos Engineering uses. This work is targeted and partnership‑driven, and you’ll collaborate with Engineering teams to build and ship these capabilities.
• Use AI to work faster and think bigger. AI coding tools are part of your daily workflow. You use them to ship faster, explore unfamiliar systems, and automate the tedious parts of your job. You can articulate how AI changes the way you work and help teammates adopt the same habits.
• Solve business problems, not just technical ones. You’ll partner with TS leaders to understand what’s slowing their teams down, then engineer the fix. The best solutions aren’t always the most technically complex. They’re the ones that actually get adopted.
• Own what you ship. Monitor, maintain, and iterate on systems in production. You understand your systems well enough to diagnose issues before anyone else does, from implementation and iteration through optimization and maintenance.

Who You Are:

• 3‑5 years of experience with enterprise platforms and production software. You’ve administered, extended, or integrated systems like Salesforce, Zendesk, Jira, or similar. You’ve also built software that real users depend on (web services, APIs, data pipelines, or applications).
• Strong in Python, Go, or JavaScript/TypeScript. Bonus if you're a polyglot. You’ll work in whatever the problem demands.
• Ability to work across the stack. You can build a backend service, wire up a frontend, design an API, and set up the CI/CD pipeline to ship it.
• Demonstrated fluency with AI coding tools. You use Copilot, Claude, or similar daily and can articulate how it changes the way you work.
• Experience building AI‑powered features. You’ve worked with LLMs, embeddings, RAG pipelines, or agent frameworks.
• Systems thinking. You design reliable, maintainable, scalable solutions that integrate with multiple upstream and downstream systems that improve the long‑term health of our tech stack.
• Experience contributing to a large shared codebase with established engineering practices (code review, CI/CD, feature flags, observability)
• Background in technical support tooling or customer‑facing business systems
• Experience in a high‑growth B2B SaaS environment

the company values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at the company is: $86,000 — $115,000 USD

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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