Systems Engineer 1

Amentum; Maryland; On-site; USD 157,000 - 177,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement benefits with 401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

PAE Government Services Inc. is seeking technical staff to provide 24×7 support for an Operations Center focused on Identity, Credential, and Access Management (ICAM) systems. The ideal candidate has at least seven years of systems engineering experience and will monitor and support ICAM systems while resolving access issues through various communication channels.

Compensation ranges from $157,000 to $177,000 annually, with additional benefits including health, dental, vision insurance, and retirement benefits.

Qualifications

• Experience with ICAM systems and providing Tier 1 and Tier 2 support.
• Ability to analyze system applications and perform troubleshooting.
• Must be a fast learner to understand technologies and operational environment.

Responsibilities

• Monitor ICAM systems and provide Tier 1 and Tier 2 support.
• Assist end-users to resolve access issues.
• Aid development teams in understanding and resolving issues with REST services.

Skills

Online and telephone customer support

Public Key Infrastructure (PKI)

Attribute Based Access Control (ABAC)

Entitlements Management

LDAP directories

SQL and basic database querying

RESTful services

Ticket tracking systems (JIRA, Redmine, ServiceNow)

Linux operating systems

Education

Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

Job description

Purpose and Impact

We are looking for technical staff to provide 24×7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 and Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end‑users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.

Work Schedule

The shifts rotate over 10 weeks in five 2‑week periods. Day and Mid shifts are 12 hours (5am‑5pm, 5pm‑5am); Straights are Monday‑Friday (8 hours per day). Shift differential is available for the Mid shift (differential TBD).

• Period1– Mids: 4on / 3off / 3on / 4off
• Period2– Days: 3on / 4off / 4on / 3off
• Period3– Days: 3off / 4on / 4off / 3on
• Period4– Mids: 4off / 3on / 3off / 4on
• Period5– Straights: Monday‑Friday only, 8hours per day

Essential Responsibilities

Experience with or knowledge of:

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems

Ability to:

• Analyze system applications and perform troubleshooting
• Understand and communicate complex software systems
• Modify Confluence pages and write technical documentation to support customers
• Assist with educating/training customers on software capabilities
• Assist with understanding and defining customer needs
• Work independently

Other Responsibilities

• Safety: Assist in creating a safe work environment, complete training requirements, participate in emergency response tasks, serve on safety committees.
• Quality: Provide services that meet customer expectations and conform to Amentum Quality Policy and quality system documents.
• Procedure Compliance: Read and implement general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Amentum is a drug‑free workplace and requires all personnel to comply with company drug and alcohol policies.

Security Clearance

TS/SCI with polygraph required.

Minimum Education

Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. Five years of additional systems engineering experience may be substituted for a bachelor's degree, for a total of twelve years.

Minimum Years of Experience

Seven or more years of systems engineering experience in programs and contracts of similar scope, type, and complexity.

Compensation

$157,000 – $177,000 (Good‑faith estimate; actual may vary).

Benefits Overview

Health, dental, and vision insurance; paid time off and holidays; retirement benefits with 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax‑saving options; disability and life insurance; pet insurance (may vary by employment type, location, and agreements).

Accommodation

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Requests for accommodation will be considered on a case‑by‑case basis.