Systems Engineer

Clutter; Jessup (MD); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Day-One Benefits

Flexible vacation plan

Career development and internal growth

Job summary

Iron Mountain in Jessup, MD is seeking a Systems Engineer to provide on-site IT support for imaging and file transfer environments. The role includes maintaining hardware/software, managing SLAs, and onboarding new Digital Solutions customers.

You will collaborate across IT teams, handle escalations, and support a fast-paced, high-volume environment with up to 15% travel. On-site work with competitive compensation awaits.

Qualifications

• Bachelor’s degree or 5+ years IT industry experience.
• Experience with remote control tools, Windows 10/11, Windows Server 2016, SQL, and Active Directory.
• Direct experience deploying and troubleshooting Kofax imaging software.
• IT infrastructure knowledge across Desktop, Server, Network with on-site support.
• PowerShell scripting and basic network fundamentals are a plus.

Responsibilities

• Provide on-site support at Jessup imaging center and central imaging/file transfer environments.
• Own day-to-day operation of critical hardware and software including scanners and imaging tools.
• Lead daily maintenance to keep systems available and meet SLAs.
• Manage escalations and participate in on-call support.
• Onboard new Digital Solutions customers and process change requests.
• Improve standard processes and develop controls to monitor productivity and SLA adherence.
• Collaborate with Implementations and DevOps to roll out fixes and enhancements.

Skills

Remote control tools

Windows 10/11

Windows Server 2016

SQL Database

Active Directory

PowerShell scripting

Program/project management

Communication

Mobility travel

Education

Bachelor’s degree

5+ years IT experience

Tools

Kofax imaging

Batch deployments

Job description

US | MD | Jessup | 8200 Preston Court Suites A-K

Full time

J0106650

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Opportunity

Title:

Systems Engineer

Location

Jessup, MD (On-site)

Evening Shift

11:30 AM to 8 PM EST

Travel

Willing to travel domestically up to 15% of the time.

Eligibility Requirements:

Must be a US citizen and eligible to obtain a Public Trust clearance.

Job Summary

This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high-volume environment. The Systems Engineer will be responsible for providing on-site support at our Jessup imaging center as well as supporting our imaging and file transfer central environment.

What You’ll Do

In this role, you will:

• Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).

• Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.

• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.

• Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.

• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.

• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.

• Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

What You’ll Bring

The ideal candidate will have:

• Education & Experience: A Bachelor’s degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.

• Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.

• Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.

• IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.

• Network & Scripting Skills : Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.

• Project & Strategic Ability : Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.

• Communication & Collaboration : Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross-functional initiatives.

• Mobility: Willingness and capability to handle limited travel up to 15%.

What We Offer

• Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.

• Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.

• Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.

• Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.

Reasonably expected salary range: $68,400.00 - $85,500.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0106650