Systems Analyst Strategic Portfolio Management

Intermountain Healthcare Inc.; Boise (ID); Remote; USD 45,000 - 70,000; Full time

Job summary

Intermountain Health is seeking a Systems Analyst to collaborate with business, clinical, and IT partners across the SPM lifecycle. You will analyze, design, build, test, implement, and support digital solutions, including dashboards and reports, with a focus on ServiceNow capabilities and HR/business processes.

Remote role with expected Mountain Time business hours, occasional off-hours support, and minimal travel.

Qualifications

• Experience in analysis, design, configuration and support of business/financial or clinical information systems.
• Experience translating requirements into functional specifications for UX designers, software developers, data architects, QA testers, usability evaluators, and other stakeholders.
• Proficiency with ServiceNow, HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities.
• Familiarity with Workday and HR business processes.
• Experience with AI prompt engineering and workflow automation tools.
• Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum.

Responsibilities

• User support: handles operational systems tasks and maintenance; resolves issues per SLAs and IT/DTS standards.
• Requirements gathering: documents requirements via stakeholder interviews, research, and feedback.
• Analytics: supports dashboards and reports, translates metrics into insights.
• Project management: helps create schedules, meet deadlines, and prioritize tasks.
• Digital and ServiceNow SME: guides solution concepts and enables adoption within governance.
• Usability: applies usability research and data analysis to improve solutions.
• Quality Assurance: follows testing methodologies to ensure tool quality.
• Training: contributes to training materials and knowledge sharing.

Skills

Domain modeling

Communication

Collaboration

Consensus building

Proactive solutioning

Workflow management

Education

Bachelor's degree in information technology

Tools

ServiceNow

Workday

Automation Anywhere

Power Automate

Job description

Peaks Regional Office

Full time

R184907

Job Description

The Systems Analyst collaborates with business, clinical, and technical subject matter experts, Strategic Portfolio Management (SPM) leaders and stakeholders, IT/DTS partners, and other shared support teams across Intermountain Health to analyze, design, build, test, implement, and technically and functionally support a spectrum of digital solutions. The role supports the end-to-end SPM lifecycle, including intake, idea, demand, project, resource, and agile work management such as enhancements, defects, stories, epics, and sprints. The position applies problem solving, learning agility, interpersonal communication, project management, documentation proficiency, process improvement, and technical ServiceNow expertise. The ideal candidate proactively identifies opportunities, recommends innovative solutions, and coaches process owners through discovery, documentation, development, deployment, and continuous improvement to achieve strong business, clinical, and operational outcomes.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote. Minimal travel may be expected for trainings or meetings. | Schedule: Monday - Friday, 8AM - 5PM MST. *Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.

Essential Functions

• User support: Performs operational systems tasks and maintenance. Supports user’s dayto-day needs. Solves low to moderately complex issues, incidents, and problems according to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Gathers and documents requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services, including creation, distribution, and management of dashboards and reports. Works to translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management schedules and activities. Consistently meets agreed upon deadlines or escalates issues, concerns, and barriers to key project leaders. Assists with the prioritization of tasks/assignments.
• Digital and ServiceNow SME: Applies strong knowledge of digital tools, ServiceNow capabilities, and leading practices to help the product team and stakeholders understand what is possible, shape practical solutions, and identify where ServiceNow capabilities can add value. Proactively brings forward ideas and recommendations, guides solution conceptualization, strategy, design, configuration, implementation, adoption, and measurement, and performs light ServiceNow development and configuration within established platform standards and governance.
• Usability: Under supervision, applies usability best practices, usability research, data analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Follows standard testing methodologies, ensuring digital tools and solutions meet requirements.
• Training: Participates and collaborates in the development and delivery of training, as well as knowledge-based materials for use by peers or end users.

Skills

• Domain and lifecycle modeling: Uses systems-thinking skills to identify interactions and relationships among people, processes, data, and technology across the SPM lifecycle, including intake, idea, demand, project, resource, and agile work management.
• Communication: Excellent verbal and written communication skills, including experience building clear, executive-ready slide decks and presenting concepts, recommendations, and impacts to senior and executive-level stakeholders and leaders, as well as technical and nontechnical staff.
• Collaboration: Experience working collaboratively within a product team, across technology teams, and with vendors, vendor partners, key stakeholders, and all levels of system leaders and caregivers.
• Consensus: Experience building consensus and working effectively within a cross-functional team.
• Proactive solutioning and innovation: Anticipates needs, investigates root causes, evaluates new ServiceNow releases and capabilities, and brings forward practical, scalable, and innovative recommendations.
• Workflow management: Prioritizes and executes work in a high-pressure environment, manages competing requests, and supports backlog, sprint, and delivery practices to achieve timely, high-quality outcomes.

Required Qualifications

• Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s).

Preferred Qualifications

• Bachelor's degree in an information technology field
• Experience supporting Service Management processes, especially within HR or Healthcare IT environments
• Experience translating business requirements into clear functional specifications that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
• Proficiency with ServiceNow, especially in HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities
• Familiarity with Workday and its relationship to functional HR business processes
• Experience with AI prompt engineering and workflow automation, including tools such as Automation Anywhere, Power Automate, or similar platforms
• Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location

Peaks Regional Office

Broomfield

Colorado

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.42 - $51.08

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.