Systems Analyst/IT Customer Support/File Transfer...TS/SCI

General Dynamics Information Technology (GDIT); United States; On-site; USD 85,000 - 115,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is hiring a Systems Analyst/IT Customer Support to support enterprise IT and file transfer operations in the Washington, DC area. You will act as a liaison between customers and the help desk, triage IT issues, and assist with asset management and file transfer processes.

The role requires 1+ years of related IT experience and US citizenship with Top Secret/SCI clearance. Expect full-time hours, onsite work, and a comprehensive total rewards program.

Qualifications

• 1+ years of related experience.
• US citizenship required.

Responsibilities

• Act as a liaison between the customer and the help desk.
• First point of contact for IT issues and needs, triaging before involving the help desk.
• Back up the asset management team with issuance of accessories and cables to customers and technicians.
• Review file transfer documentation and ensure signatures are present.
• Burn files to disk and move to the appropriate networks, notifying the customer upon completion.
• Maintain a log of all file transfers with required information.

Skills

Business

Collaboration

Driven

Teamwork

Education

Technical Training / Certification / Degree

Job description

Job Information

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications

• Skills: Business, Collaboration, Driven, Teamwork
• Certifications: None
• Experience: 1 + years of related experience
• US Citizenship Required: Yes

Job Description

Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Systems Analyst/IT Customer Support/File Transfer, your role is integral in ensuring our client’s IT products meet customer needs and align with business goals. Job Duties are as follows:

Job Duties

• Act as a liaison between the customer and the help desk.
• First point of contact for IT issues and needs, attempting to triage a situation prior to involving the help desk.
• Back up the asset management team with issuance of accessories and cables to customers and the technicians.
• Review file transfer documentation, ensuring the needed signatures are present (or forward them to the needed teams).
• Burn files to disk and manually move the file to the appropriate networks, notifying the customer once competed.
• Maintain a log of all file transfers with all required information

Requirements

• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of related experience
• US citizenship required

Company Culture

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Salary

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Working Hours

Scheduled Weekly Hours:
40

Travel

Travel Required:
None

Telecommuting Options

T elecommuting Options:
Onsite

Work Location

Work Location:
USA DC Washington

Additional Work Locations

Additional Work Locations:

Total Rewards

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans