Systems Analyst II: Mortgage Ops & Loan Systems

Guild Mortgage Company LLC; United States; On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

401(k) with employer match

Job summary

Guild Mortgage Company in the United States seeks a Systems Analyst II to provide system support, user administration, and configuration for Production Operations and Sales systems, including Loan Origination Software.

The role is exempt with a salary range of $67,000 to $100,000 annually, offering cross-functional collaboration and opportunities to drive process improvements in a fast-paced lending environment.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Minimum three years in mortgage industry, preferably with origination.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office 365 and SharePoint.
• Interest in usability and training on HCI and workflow.

Responsibilities

• Develop policies for configuration settings of production and sales systems.
• Respond to escalations through tickets and resolve issues.
• Collaborate with Business Analysts and Product Owners on system requirements.
• Troubleshoot UI issues and communicate outages effectively.
• Support process improvements using automation and Lean concepts.
• Contribute to training materials and post-production validation.
• Test defects and ensure accurate defect documentation.

Skills

Prioritization

Independent work

Interpersonal skills

Verbal communication

Written communication

Customer service

Ethical mindset

Team collaboration

Education

Bachelor's degree related field

Bachelor's degree in computer or related field

Tools

Microsoft Office 365

SharePoint administration

Advanced Excel (VLOOKUP, Pivot)

Job description

Guild Mortgage Company in the United States seeks a Systems Analyst II to provide system support, user administration, and configuration for Production Operations and Sales systems, including Loan Origination Software.

The role is exempt with a salary range of $67,000 to $100,000 annually, offering cross-functional collaboration and opportunities to drive process improvements in a fast-paced lending environment.