SYSTEMS ANALYST II

Cook County Health; Illinois; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan

Deferred Compensation Program

Job summary

Cook County Health is seeking a Systems Analyst II (Desktop) to deliver hardware and software support for desktops, Wyse terminals, and laptops. You will troubleshoot departmental projects, perform PC installations, and provide timely Helpdesk support while adhering to standards and processes.

The role requires strong problem-solving, communication, and the ability to travel across Cook County to support multiple sites. Healthcare environment experience is a plus.

Qualifications

• Resolve end-user hardware and software issues in an IT environment.
• Provide day-to-day desktop support for desktops, Wyse terminals and laptops.
• Experience with Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide day-to-day IT Desktop support for desktops, Wyse terminals, printers and networking devices.
• Load software packages including OS, networking components and office applications.
• Troubleshoot Windows platforms and provide Helpdesk support via tickets.
• Rebuild, reformat and reimage computers as needed.
• Document activities and track progress in the ticketing system.
• Travel between Cook County work sites to perform duties.

Skills

Windows OS

Microsoft Office

Troubleshooting

Documentation

Customer service

Communication

Education

High School Diploma or GED

Associate’s Degree

Tools

Wyse terminals

Printer support

Ticketing system

Job description

HARRISON SQUARE

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

MONDAY - FRIDAY

8:30AM-4:30PM

HARRISON SQUARE

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

Job Summary

The Systems Analyst II (Desktop) is responsible for providing hardware and software support to desktops, Wyse terminals and laptop workstations. Other responsibilities include troubleshooting and problem solving concerning departmental projects, rollouts, and PC installations.

Typical Duties

• Provides day-today IT Desktop support for all desktop technology devices including, laptops, Wyse devices, printers, wireless and networking devices as well as desktop support involving Windows operating systems and Microsoft Office
• Loads appropriate software packages such as operating systems, networking components, and specific office applications
• Troubleshoots all existing and future Windows operating system platforms
• Provides Helpdesk support. Monitors ticketing system and completes tickets in a timely manner
• Provides updates and status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
• Rebuilds, reformats, and reimages computers
• Utilizes systems and tools as instructed for documentation and tracking
• Adheres to departmental standards and processes and contributes to continuous process improvement
• Travels between work sites located throughout Cook County to perform assigned duties

Minimum Qualifications

• High School Diploma or G.E.D. and Three (3) years of work experience resolving end-users’ hardware and software issues in an IT environment is required (Must provide proof at time of interview)

OR

Associate’s Degree and One (1) year of work experience resolving end-user’s hardware and software issues in an IT environment is required (Must provide proof at time of interview)

• Must be able to lift at least 50 lbs is required
• Must be able to travel to work sites throughout Cook County is required

Preferred Qualifications

• Associate’s or higher-level degree
• MSCE, A+ and Microsoft Office Certifications
• Desktop support experience in a healthcare environment

Knowledge, Skills, Abilities And Other Characteristics

• Knowledge of Microsoft Office Suite and Windows 7 platform
• Knowledge of computer technology, installation, and configuration of workstation equipment
• Knowledge of networking essentials and wireless connectivity for mobile devices
• Skilled in problem-solving with strong attention to detail
• Customer service skills and the ability to react diplomatically and patiently to internal and external customers
• Written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures
• Ability to function in a fast-paced environment and in stressful situations while meeting deadlines
• Ability to manage multiple projects utilizing best practices based on departmental priorities, policies, and procedures
• Ability to travel work sites throughout Cook County
• Strong response time to phone calls, emails, and customer/user requests
• Strong initiative
• Must be able to lift 50 lbs.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation ProgramPaid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To Take Advantage Of This Preference a Veteran Must

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

Job Posting

Oct 22, 2026, 1:00:49 AM

Collective Bargaining Unit

AFSCME 1276

Organization

Health and Hospital Systems