Systems Analyst II

MSF; Helena (MT); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Health benefits package

Retirement plan with employer match

Education reimbursement

Paid time off and holidays

Job summary

Montana State Fund (MSF) seeks a Systems Analyst II to ensure our IT environment remains reliable and scalable, translating business needs into clear system requirements. You will support testing, change management, and lifecycle activities, collaborating with stakeholders and developers to drive high-quality solutions.

The role emphasizes analytical rigor, documentation, and cross-functional partnership to strengthen MSF's operational effectiveness and serve Montanans.

Qualifications

• Bachelor's degree in IT and four years of relevant IT experience.
• Equivalent combination of education and experience may be considered.
• Two years in the insurance industry preferred.

Responsibilities

• Translate customer needs into detailed business requirements and functional specs.
• Define testing procedures, create test scripts, and coordinate UAT.
• Support SDLC lifecycle milestones with project documentation.
• Maintain systems and manage change with queries and reports.
• Assist IT Operations with ongoing system maintenance and collaboration.

Skills

Structured analysis

Documentation

Quality assurance

Testing

Strong communication

Collaboration

Education

Bachelor's degree

Tools

MSF reporting tools

Job description

About the Job:
Montana State Fund (MSF) is seeking a Systems Analyst II who will ensure our technological environment remains reliable, scalable, and aligned with the needs of the business. In this role, you will serve as a key partner between business operations and IT Enterprise Solutions, providing deep technical analysis, thoughtful problem-solving, and quality control across MSF's systems.

As an integral contributor to MSF's technology operations, you will apply analytical expertise, strong communication skills, and sound judgment to translate business needs into clear system requirements, support project execution, and maintain the integrity of mission-critical applications. This position blends technical analysis, testing oversight, collaboration, and systems maintenance - offering a unique opportunity to influence both daily system performance and long-term technical strategy.

You will work closely with internal stakeholders, developers, project leadership, and end users to research solutions, define functional specifications, coordinate testing, create documentation, and support change management. The successful candidate brings technical curiosity, structured thinking, and a commitment to delivering high-quality solutions that strengthen MSF's operational effectiveness and support the people we serve.

Key responsibilities include:

• Project Management Support, Technical Analysis & Requirements Gathering: Conducts comprehensive research and technical analysis to translate customer needs into detailed business requirements and functional specifications. Meets and coordinates with internal and external stakeholders to establish project scope, system goals, and prioritized requirements. Liaises with developers and other IT staff to research potential new solutions and identify process efficiencies. Develops proposals outlining feasibility and costs, ensuring all system changes meet specified requirements while maintaining overall system integrity.
• Quality Assurance & Systems Testing: Defines and coordinates the execution of comprehensive testing procedures, including the development of manual and automated test scripts and detailed test cases. Applies rigorous quality control reviews during testing phases to ensure products perform within acceptable user expectations and maintain data/metadata integrity. Coordinates User Acceptance Testing (UAT) and works closely with business units to validate that finished products solve the intended business problems. Documents and standardizes IT quality assurance processes to improve long-term system reliability.
• Project Support & Lifecycle Management: Assists and supports project leadership by adhering to Project Methodology standards across all phases of the SDLC. Compiles detailed project documentation, including data modeling, analysis, and mapping for all MSF applications and data management systems. Structures and communicates project plans and progress to stakeholders, seeking feedback for continuous system improvements. Ensures project milestones and deliverables are met as planned by tracking performance and providing data-driven reporting.
• Systems Maintenance & Change Management: Monitors, maintains, and upgrades technology systems, proactively resolving user issues and implementing necessary modifications. Applies system solutions to business problems by developing business queries and standard reports using MSF report writing tools and methodologies. Provides ongoing change management functions for all application and infrastructure updates to minimize operational disruption. Provides consulting assistance to system users, including the creation of process documentation and delivery of training as needed.
• Performs additional duties as assigned to support the evolving needs of the IT Operations team.

Required Skills

About You:

To find success and satisfaction in this role, candidates will possess the following traits:

• A technical professional who thrives on understanding complex systems, translating business needs into actionable requirements, and ensuring solutions truly solve the problems they're designed for.
• Skilled at conducting structured analysis, developing clear documentation, and applying a well-organized approach to quality assurance and testing throughout the SDLC.
• A thoughtful collaborator who values partnership across teams, communicates with clarity, and works closely with stakeholders to build shared understanding and drive strong outcomes.
• Someone who brings curiosity, adaptability, and a solution-oriented mindset to both routine system maintenance and unexpected technical challenges.
• A steady and detail-focused contributor who maintains data integrity, supports change management processes, and ensures system updates are delivered reliably and responsibly.
• A relationship-builder who approaches user support with patience, professionalism, and a commitment to helping others navigate technology confidently and effectively.

At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess :

• Customer and growth mindset
• Empathy
• Accountability
• Resiliency

Required Experience

Minimum Qualifications:

• Bachelor's degree, and
• Four (4) years of relevant IT experience.

An equivalent combination of education and experience of the above requirements may be considered.

• Exceptional organizational and time-management skills, with a proven ability to meet strict deadlines while adapting to shifting priorities in a technical setting.

Preferred:

• Two (2) years in the insurance industry or related industries.
• Directly related workers compensation business related experience.
• Additional Relevant technical and/or insurance certifications preferred.

About Montana State Fund:

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans. Six values guide us in our day-to-day work:

• Do what's right
• Deliver with heart
• Focus on what matters
• Succeed together
• Find a better way
• Take the long view

Job location:
This position requires regular attendance and presence in the MSF Helena office.

Working conditions:
Fast paced general office environment. Some stress may occur. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards. Regular travel is not expected but may occur occasionally around organizational specific events or during the course of employment .

Compensation and Benefits:
Starting salary for this exempt position begins at $80,700 - $100,800 per year.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

• Comprehensive health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees' retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.