Systems Analyst II

Premera Blue Cross; Charlotte (NC); Remote; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401K + pension plan

Tuition assistance

On-site parking

Job summary

Premera Blue Cross in Charlotte, NC, is seeking a Systems Analyst II to analyze business functions and design solutions that align with objectives. The role collaborates with IT and business partners to document requirements, create test scenarios, and support UAT within an Agile delivery framework.

It emphasizes data analysis, process improvement, and automation to reduce manual work while ensuring strategic alignment. The position offers remote work options and comprehensive benefits.

Qualifications

• Two years of business systems analysis experience with requirements gathering and cross-functional collaboration.
• Bachelor's degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience).
• Experience in Agile delivery practices (Scrum/SAFe) and familiarity with data analysis tools.

Responsibilities

• Represent the business in an Agile delivery team and liaise with IT for new system implementations.
• Collaborate with partners to document requirements as epics, user stories, and business rules.
• Apply cost-benefit analysis to evaluate solution options and inform decisions.
• Develop knowledge of Premera systems and business processes within the domain.
• Analyze current and future-state processes to identify pain points and improvement opportunities.
• Use data sources to perform analysis, validate requirements, and support root-cause analysis.
• Support development of low-code and automation solutions to reduce manual work.
• Help with test planning, UAT, and validating test scripts.

Education

Bachelor's degree in Information Systems, Computer Science, Business, or related field

Tools

Azure DevOps

Visual Studio

Confluence

Product Plan

Job description

Systems Analyst II

Job Description Summary

Analyzes business functions, processes, and procedures to provide solution recommendations, including system specifications and business process implications, based on business objectives, business requirements, and cost effectiveness. Collaborates with others in system development and design, which may include database, report, and interface design. Assists in the development of test plans and coordination or execution of testing activities and helps triage issues, anomalies, and opportunities to improve solutions. Provides analysis and recommendations on problems of moderate scope and complexity. Works under general guidance while developing expertise within an assigned business domain. Able to analyze workflows and improve operational challenges by leveraging automation solutions to reduce manual effort and rework. This role is Telecommuter.

What You'll Do

Job Responsibilities

• Represent the business within an Agile delivery team; develop and maintain strong relationships with business stakeholders; engage business partners to understand and develop expertise within the aligned business domain; and act as a liaison between business and IT for new system implementations, enhancements, and ongoing maintenance.
• Collaborate with business partners, IT partners, and delivery team members to identify, refine, and document requirements in the form of epics, features, user stories, use cases, business requirements, functional requirements, UI specifications, and business rules.
• Apply business process analysis and cost-benefit analysis techniques to evaluate solution options and support business decision-making.
• Develop and maintain knowledge of Premera systems, applications, and business processes within the aligned domain.
• Analyze and document current and future-state business processes to identify pain points, risks, and opportunities for operational efficiencies through technology solutions.
• Use system tools and data sources to perform data analysis, validate requirements, troubleshoot issues, support root cause analysis, and provide solution recommendations.
• Support the development of low-code and automation solutions to reduce repetitive manual work and improve process consistency.
• Perform and assist with data analysis to define business, process, functional, and data requirements; identify and resolve conflicting requirements; conduct gap analyses; and support reporting and data-mapping activities.
• Support end users in preparing, documenting, and executing test scenarios; create test scripts and test cases with guidance from team members; and assist with User Acceptance Testing (UAT).
• Provide input on backlog priorities, dependencies, and sprint planning activities.
• Identify opportunities for continuous improvement through analysis of business processes and technology solutions; collaborate with the delivery team to improve both team effectiveness and solution quality.
• Perform other duties as assigned.

What You'll Need

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent combination of education and experience.
• Two (2) years of business systems analysis experience, including requirements gathering, business process analysis, and collaboration with cross-functional teams to deliver technology solutions.

Preferred Qualifications

• Experience in a software development environment utilizing Agile delivery practices, including Scrum and SAFe.
• Knowledge of project delivery methodologies, including Agile and Waterfall.
• Experience using SQL for data analysis, data validation, troubleshooting, or reporting.
• Knowledge of healthcare or health insurance industry processes and systems.
• Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan.

Knowledge, Skills, and Abilities

• Customer-focused with demonstrated ability to understand and align solutions to business needs, operational impact, and customer value.
• Demonstrates accountability and delivers results within a self-organized team environment.
• Ability to develop an understanding of business strategies, processes, and objectives within the aligned domain.
• Hands-on exposure to at least one relational or cloud database platform, such as SQL Server, Snowflake, Oracle, PostgreSQL, MySQL, or similar technology.
• Experience using reporting and visualization tools such as Power BI, Tableau, or similar platforms.
• Interest in using AI, low-code, and workflow automation technologies to solve operational problems, improve processes, and reduce manual work.
• Basic understanding of APIs, system integrations, and data exchange between applications.
• Ability to build strong partnerships with business and IT stakeholders and maintain a high-quality stakeholder experience.
• Understands and applies quality standards, incorporating both functional and non-functional requirements into solution design.
• Collaborates effectively within a delivery team and is viewed as a trusted team member by peers and stakeholders.
• Experience defining and documenting software requirements for low to moderately complex products, systems, or business processes.
• Fundamental understanding of analytical tools, relational databases, software applications, and data structures.
• Ability to elicit, analyze, organize, document, and trace business and system requirements throughout the solution lifecycle.
• Ability to analyze data, business processes, and system interactions to identify issues and recommend solutions.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Makes sound tactical decisions using analysis, experience, judgment, and business context.
• Basic problem-solving and root cause analysis skills.
• Ability to facilitate small group discussions and workshops to achieve defined outcomes.
• Comfortable working in environments with changing priorities and evolving business needs.

Premera total rewards

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at or via phone at . Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin. The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range. National Salary Range: $80,200.00 - $114,200.00 National Plus Salary Range: $80,200.00 - $130,200.00 National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska. We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.