Systems Analyst I - System Administration

ONEOK, Inc.; Midland (TX); Hybrid; USD 77,000 - 115,000; Full time

Job summary

ONEOK, Inc. is seeking a Systems Analyst I - System Administration to support end-user devices in a corporate setting, with duties including desktop support, conference room assistance, inventory management, and onboarding new hires at a field location in Midland, TX.

The role involves incident management for IT infrastructure, collaboration with IT teams on projects, and potential travel as required. A Bachelor's degree in computer science or related field is preferred, with experience in OS,

Qualifications

• Bachelor's Degree in computer sciences, other related field, or an equivalent combination of formal education and related experience.
• Experience with operating systems, hardware, networking, and security administration.

Responsibilities

• Triage and diagnose user issues which cannot be resolved on the service desk.
• Mentor Tier I personnel during problem analysis to improve efficiency of problem resolution and knowledge of Service Desk staff.
• Assemble and install servers and other equipment within the data center.
• Complete tasks to accomplish approved application and/or infrastructure change controls.
• Collaborate with other IT personnel on technology and support issues.
• Collaborate with applications and infrastructure personnel on new initiatives and their impacts on infrastructure.

Skills

Operating systems

Computer hardware

Networking

Security administration

Database administration

Customer/vendor relationships

Education

Bachelor's degree in computer science or related field

Job description

Systems Analyst I - System Administration

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY

The person in this role will have a primary responsibility of a desktop technician supporting users in a corporate office in a field location. This includes supporting end user devices in all environments, conference room support, inventory management and onboarding new hires. This role may require some travel as required. Job Profile Summary

Perform incident management related to IT infrastructure and support. Perform tasks necessary to ensure reliable infrastructure for business applications.

Essential Functions and Responsibilities

Triage and diagnose user issues which cannot be resolved on the service desk

Mentor Tier I personnel during problem analysis to improve efficiency of problem resolution and overall knowledge of Service Desk staff

Assemble and install servers and other equipment within the data center

Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls

Collaborate with other IT personnel on technology and support issues

Collaborate with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure

Education

• Bachelor's Degree in computer sciences, other related field, or an equivalent combination of formal education and the following job related experience

Work Experience

Training and experience relative to:

Operating systems software

Computer hardware

Networking

Communications

Security administration

Data base administration

Experienced interacting with external customers and vendors relationships

Knowledge, Skills and Abilities

Knowledge of: current data networking and/or server technologies with ability to support: desktop/laptop hardware, operating system, and Office suite, IP networking, Windows server and/or Unix operating systems; shared storage technologies, virtualization technologies, event monitoring, logging, and data collection techniques

Ability to: apply arithmetic and computer math

Ability to: identify, research, and analyze systems software problems and perform systems evaluations

Ability to: review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence

Ability to: research, prepare, and compose systems operating procedures and documentation, reports, and correspondence

Ability to: interact, advise, guide, train, and communicate effectively

Ability to: communicate and/or exchange information; conduct oral presentations

Licenses and Certifications

• None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Strength Factor Description - Physical Demands/Requirements

Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)

Walking: Moving about on foot (Frequently)

Sitting: Remaining in a seated position (Constantly)

Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)

Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)

Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)

Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)

Climbing: Ladders, Stairs (Occasionally)

Balancing: Maintaining body equilibrium to prevent falling (Occasionally)

Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)

Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)

Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)

Crawling: Moving about on the hands and arms in any direction (Occasionally)

Reaching: Extending hands and arms in any direction (Constantly)

Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)

Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)

Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)

Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)

Hearing: Perceiving the nature of sound by the ear (Frequently)

Tasting/Smelling: (Occasionally)

Near Vision: Clarity of vision at 20 inches or less (Constantly)

Far Vision: Clarity of vision at 20 feet for more (Frequently)

Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)

Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

• Employee is subject to inside environmental conditions

Working Conditions

Well lighted, climate controlled areas (Constantly)

Frequent repetitive motion (Constantly)

CRT (Computer Monitor(s)) (Constantly)

Travel

• Travel in and around office surroundings and job sites out-of-doors

Driving

• Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.

ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [e-mail] or call 1-855-663-6547.

Expected Salary Range

$77,000.00 - $115,000.00

At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation, storage and marine export services. Through our approximately 60,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude oil that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest integrated energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.