Systems Analyst I - Plant Floor Systems

Sotalent; Timmonsville (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Sotalent is seeking a Systems Analyst to support and enhance manufacturing technology systems in a fast-paced production environment. This onsite role bridges manufacturing operations and IT, performing troubleshooting, analysis, and stakeholder collaboration to ensure reliable operation of automation and business-critical applications.

The ideal candidate will resolve production issues, analyze system performance, and work with vendors to deploy effective solutions while contributing to

Qualifications

• Associate or Bachelor's degree or equivalent experience with relevant certs accepted.
• Minimum 3 years in manufacturing/industrial or production tech environments.
• Experience troubleshooting Windows-based enterprise environments.
• Strong understanding of plant-floor tech and operations.

Responsibilities

• Provide technical support for manufacturing and plant floor systems and ensure reliable operation.
• Analyze, troubleshoot, and resolve system issues affecting production processes.
• Investigate hardware, software, networking, and integration issues across manufacturing environments.
• Monitor system functionality and identify opportunities for performance improvements.
• Collaborate with engineers, operations, developers, DBAs, quality teams, and leadership.
• Assist with documentation, training, and knowledge-sharing activities.

Skills

Problem solving

Analytical thinking

Troubleshooting

Stakeholder collaboration

Education

Bachelor's or Associate degree in CS/IT/Engineering

Tools

Windows OS

Industrial networking

PLC/SCADA knowledge

Job description

Industry: Motor Vehicle Manufacturing

Work Setting: Onsite

Are you passionate about supporting advanced manufacturing operations, solving complex technology challenges, and leveraging IT solutions to improve production systems and business performance?

We are seeking a skilled Systems Analyst to support and enhance manufacturing technology systems in a fast-paced production environment. This role combines technical troubleshooting, systems analysis, plant‑floor support, and stakeholder collaboration to ensure reliable operation of manufacturing systems, equipment integrations, and business‑critical applications. The ideal candidate is a problem solver who can bridge the gap between manufacturing operations and information technology while supporting continuous improvement initiatives.

Key Responsibilities

Support Manufacturing and Plant Floor Systems

• Provide technical support for manufacturing and plant floor systems, ensuring reliable and efficient operation.
• Analyze, troubleshoot, and resolve system issues affecting production processes and operational performance.
• Investigate hardware, software, networking, and system integration issues across manufacturing environments.
• Monitor system functionality and identify opportunities for performance improvements and enhanced reliability.
• Support day‑to‑day operation of machine‑facing systems and manufacturing technology platforms.

Analyze and Resolve Technical Issues

• Perform root cause analysis to identify and resolve failures within production systems.
• Troubleshoot operating systems, industrial hardware, networking infrastructure, and integrated manufacturing technologies.
• Diagnose issues involving computers, servers, industrial devices, automation systems, and third‑party software applications.
• Coordinate with technical teams and vendors to resolve complex system and infrastructure challenges.
• Ensure production disruptions are minimized through effective incident response and problem resolution.

Gather Requirements and Deliver Solutions

• Collaborate with business stakeholders and manufacturing teams to understand operational needs and system requirements.
• Analyze existing processes and recommend technology solutions that improve efficiency, reliability, and user experience.
• Develop technical specifications for system enhancements, modifications, and future implementations.
• Participate in solution design activities and contribute to technology improvement initiatives.
• Support deployment, testing, validation, and implementation of new technology solutions.

Collaborate Across Technical and Business Teams

• Work closely with manufacturing engineers, operations teams, developers, architects, database administrators, quality teams, and leadership stakeholders.
• Facilitate communication between business users, technical teams, and external vendors.
• Support integration of third‑party systems and applications within production environments.
• Participate in project activities and contribute to successful delivery of system upgrades and enhancements.
• Assist with documentation, training, and knowledge‑sharing activities.

Support Manufacturing Technology Infrastructure

• Maintain understanding of industrial technology environments, automation systems, and production support processes.
• Assist in ensuring system availability, stability, security, and operational readiness.
• Support ongoing maintenance, upgrades, and lifecycle management activities.
• Contribute to continuous improvement initiatives aimed at increasing production efficiency and reducing downtime.
• Maintain technical documentation and support operational best practices.

Required Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems, Engineering, Networking, Electronics, Electrical Engineering, or a related technical field.
• Equivalent professional experience combined with relevant certifications may be considered in lieu of a degree.
• Minimum of 3 years of experience supporting manufacturing, industrial, automation, or production technology environments.
• Experience troubleshooting Windows‑based operating systems and enterprise computing environments.
• Working knowledge of networking fundamentals, communication protocols, and infrastructure support.
• Experience diagnosing computer hardware, software, and system integration issues.
• Strong understanding of manufacturing operations and plant‑floor technology support.
• Excellent problem‑solving, analytical, and troubleshooting skills.

Preferred Qualifications

• Experience supporting Windows 11, Windows LTSC, and Windows enterprise environments.
• Familiarity with Linux operating systems and industrial computing platforms.
• Knowledge of PLCs, HMIs, industrial controls, and automation systems.
• Experience supporting robotics, automated equipment, AGVs, or smart manufacturing technologies.
• Familiarity with ServiceNow or similar IT service management tools.
• Exposure to project coordination, implementation activities, and system deployment projects.
• Understanding of server infrastructure and industrial networking environments.