Systems Analyst for Clinical Trials System

Massachusetts General Hospital; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Massachusetts General Hospital is seeking a Systems Analyst for the Neurological Clinical Research Institute (NCRI) to provide in-house System expertise and second-tier support across multiple projects. You will develop requirements for new modules, assist with audits, and create training programs for NCRI staff.

The role requires strong communication and problem-solving skills, plus experience with clinical trial systems and data management. Hybrid work location in Boston area is offered.

Qualifications

• Bachelor's degree in Information Systems or related field is required.
• 3–5 years of relevant experience in software applications or clinical research IT support.
• Experience with clinical trial systems and data management is preferred.
• Knowledge of SAS and database programming is highly desirable.
• Strong written and verbal communication and problem-solving skills.

Responsibilities

• Acquire in-depth knowledge of the System to serve as in-house expert and triage issues.
• Provide second-tier System support for NCRI personnel.
• Develop specification requirements for new System modules.
• Support internal or sponsor-initiated audits.
• Create training programs for System modules and processes.
• Install, support, troubleshoot, and maintain the System.
• Coordinate testing and validation procedures between NCRI and software developers.
• Develop user and functional specifications for System and clinical trials.

Skills

Computers

Database design

Programming

Organizational skills

Project management

Documentation

SQL

Structured problem solving

Communication

Education

Bachelor's Degree in Information Systems

Tools

Microsoft Office 365

Epic certifications

PharmaARCHITECT system

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryQUALIFICATIONS:BS degree is required; a concentration the degree in computer science or information technology is a plus.Minimum of three to five years of relevant experience is required.Experience with computer systems or customer support is a must.Familiarity with clinical trial systems is required. Knowledge of PharmaENGINE system is a plus.Knowledge of database programming is required.Knowledge of SAS is highly desirable.Understanding of trial design, data management, and compliance with federal regulations issues is highly desirable.Experience with business analyses and user training is preferredSKILLS/ABILITIES/COMPETENCIES REQUIRED:Fluency with computers and a working knowledge of database design and programming is a must.Excellent organizational skills.Ability to handle multiple projects.Ability to meticulously produce and maintain large volumes of documentation.Working knowledge of SQL is desirable.Must follow a structured approach to problem solving and have a proven understanding of analytical andquantitative methods.Excellent verbal and written communication skills with ability to create and deliver presentations are required.QualificationsEducationBachelor's Degree Information Systems requiredCan this role accept experience in lieu of a degree?YesLicenses and CredentialsExperienceExperience in the development, support or operation of software applications 2-3 years requiredKnowledge, Skills and AbilitiesStrong oral and written communication skills.Strong interpersonal skills to effectively communicate with both technical and non-technical staff.Demonstrated analytic and problem-solving skills.Ability to learn quickly.Knowledge of Microsoft Office 365 and other popular office productivity solutions.If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.Additional Job Details (if applicable)The mission of the Neurological Clinical Research Institute (NCRI) is to accelerate translational research in neurological disorders through initiating and testing novel therapies by custom-designing research protocols, by bringing efficacy strategies and infrastructure to clinical research and implementing observational and interventional clinical trials. To empower the NCRI in its mission, and to capture and manage information from clinical research,The NCRI develops, maintains, and deploys several software platforms and programs. Working independently under the minimal supervision of the Director, Clinical Bioinformatics of the NCRI, the Systems Analyst will: Acquire detailed knowledge of the System to serve as an in-house expert and to triage issues andenhancement requests from the professional and support staff Provide second-tier support in using the System to the NCRI personnel Develop specification requirements for new System modules Support internal or sponsor -initiated audits Create training programs for the various modules of the System Install, support, troubleshoot, and maintain the System The Neurology Clinical Research Institute is looking for a motivated team player with the ability to provide a high level of services while working on multiple projects simultaneously. Excellent project management and communication skills, as well as being able to work independently, take initiative, and prioritize tasks is requiredPRINCIPAL DUTIES: General Duties:Report and track issues and enhancement requests the System into a databaseRelease new versions of the system for testing, training, and deploymentBe responsible for the System releases, installations, and upgradesDevelop training programs for the System- Support internal or sponsor -initiated auditsServe as a liaison between the software development team and the coordination center personnelUpdate electronic Case Report Forms (eCRFs) using PharmaARCHITECT systemCreate test scenarios and develop test scriptsExecute testing in an integrated environment while incorporating quality management concepts.Coordinate testing and validation procedures between NCRI and software developersDevelop user and functional specifications requirements for the System and specific clinical trials Supervisory duties:Develop and implement training programs for end-usersOversee system support and track user-reported issues for the System Accepts responsibilities for special projects as requestedRemote TypeHybridWork Location399 Revolution DriveScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$75,275.20 - $109,553.60/AnnualGrade6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.