Systems Analyst, Enterprise Applications (Job ID: 2026 - 3896)

The Brookings Institution; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Workplace flexibility

Diversity & inclusion

Job summary

Brookings Institution in Washington, DC seeks a Systems Analyst, Enterprise Applications to bridge business needs with technology teams. You will design and maintain integrations across Workday, Salesforce, and other core systems, crafting dashboards and automations while ensuring data reliability.

Responsibilities include delivering scalable solutions, performing QA and testing, and collaborating with vendors and stakeholders to modernize the tech stack.

Qualifications

• Bachelor's in information systems, Computer Science, or related field, or equivalent experience.
• 0–5 years of experience in IT implementation, software consulting, software development, or integration; or equivalent hands-on technical experience.
• Demonstrates strong technical aptitude via experience or live demos of a work product.

Responsibilities

• Design, build, configure, and maintain integrations between Brookings enterprise systems using APIs, middleware, and scripting.
• Troubleshoot and resolve integration errors, data-sync issues, and automation failures; escalate when architectural decisions are needed.
• Write and review API endpoints, data mappings, and error handling for integrations; partner with teams on deployment of solutions.

Skills

Coding experience

APIs (REST/SOAP)

Data troubleshooting

Technical communication

Education

Bachelor's in information systems or CS

0–5 years IT experience

Tools

Workday

Salesforce

Raiser's Edge

Adaptive Planning

Concur

MuleSoft

Boomi

Workato

Job description

Overview

Join one of the most influential, most quoted, and most trusted think tanks!

The Brookings Institution is a nonprofit public policy organization based in Washington, D.C. Our mission is to equip decision-makers with nonpartisan research and policy strategies to create a more prosperous and secure country and world.

To advance our mission, we are committed to the following four goals:

• Develop economic growth strategies for a changing world
• Expand economic and social opportunity for all
• Revitalize U.S. democratic institutions
• Advance peace and security worldwide

At the core of our mission is the quality, independence, and impact of our research. We are dedicated to finding bold, pragmatic solutions for societal challenges through open-minded inquiry, diverse perspectives, and holding ourselves to the highest standards of scholastic rigor.

Beyond the pursuit of excellence and intellectual rigor, Brookings places immense value on creating a supportive and collaborative environment where every individual can do their best work, learn, and grow. Because of this, Brookings has been at the forefront of public policy for more than a century.

Brookings Technology – Brookings Technology Services Provides a Variety Of Services And Support To Brookings Employees, Wh Ether Resident Or Non-resident, Including

• Providing support for Brookings-issued hardware, software, and phones
• Managing a pool of loaner equipment including laptops, tabl ets, and mobile phones
• Providing and support ing standard office and email software in addition to a variety of use ful business tools and software
• Setup of user accounts and provid ing access (in-house and remotely) t o documents, software and email

Position Location

This position is hybrid . Hybrid positions combine regular in-person presence at our Washington, DC office with the option of two days of remote work each week

Responsibilities

Ready to contribute to Brookings success? The Systems Analyst, Enterprise Applications supports the planning, governance, implementation, integration, and continuous improvement of Brookings' enterprise technology ecosystem. Reporting to the Director, Enterprise Applications and Architecture, this role serves as a bridge between business stakeholders and technology teams, translating business needs into scalable, secure, and practical technology-enabled solutions. The position contributes across a broad portfolio of enterprise applications — including enterprise architecture initiatives, roadmap execution, integration and automation, data and analytics, governance processes, solution analysis, and technology modernization — spanning platforms such as Workday, Salesforce, Raiser's Edge, Adaptive Planning, Concur, integration technologies, and future systems. The successful candidate operates as a hands-on individual contributor — doing the development work directly, not just specifying it. With a working grasp of how backend systems function, they can pick up new tools quickly to build integrations, reports, dashboards, and automations, while partnering with business stakeholders to analyze requirements and recommend scalable solutions. For example, they might write a Workday report, build a Power BI dashboard, develop an API integration, or configure an automation or AI agent.

Technical Delivery (45%)

• Design, build, configure, and maintain integrations between Brookings enterprise systems, using APIs, middleware/integration platforms, and scripting as appropriate.
• Support troubleshooting and resolution of integration errors, data-sync issues, and automation failures, escalating to the Director when architectural decisions are needed.
• Evaluate and document API endpoints, data mappings, and error-handling logic for new and existing integrations.
• Partner with internal teams, vendors, and implementation partners on configuration, development, testing, data conversion, and deployment of integration and automation solutions.
• Build reporting, dashboards, and automation workflows that reduce manual effort and improve data reliability across systems.
• Perform system configuration, quality assurance, regression testing, and user acceptance testing for integration and automation changes.
• Research and pilot emerging integration patterns, automation tools, and AI-enabled capabilities; build small proofs-of-concept to demonstrate value before broader investment.

Enterprise Systems Analysis & Solution Design (25%)

• Partner with business and technology stakeholders to understand business challenges, requirements, pain points, and opportunities for improvement.
• Support requirements-gathering sessions, workshops, interviews, and discovery activities with cross-functional stakeholders.
• Analyze business processes and identify opportunities for system optimization, automation, integration, and modernization.
• Contribute to the evaluation of alternative technology solutions and support developing recommendations based on business requirements, technical feasibility, cost, complexity, risk, and long-term sustainability.
• Create process flows, user stories, systems documentation, data flow diagrams, and solution proposals that support decision-making and implementation — including building the actual report, dashboard, or prototype where feasible.
• Assist in technology assessments, software evaluations, proof-of-concepts, and platform-selection initiatives.
• Develop a strong understanding of Brookings’ enterprise application landscape and the relationships, dependencies, and data flows among systems.

Governance, Roadmap & Project Support (20%)

• Support governance processes for enterprise applications, including change management, intake management, prioritization, and decision documentation.
• Assist in maintaining enterprise application inventories, roadmaps, project backlogs, decision logs, architecture artifacts, and implementation plans.
• Coordinate activities related to change review boards, governance committees, roadmap planning sessions, and cross-functional technology discussions.
• Track project status, risks, dependencies, decisions, action items, and follow-up owners across enterprise application initiatives.
• Help ensure proposed system changes are evaluated for downstream impact across business processes, integrations, reporting, data, security, and user experience.
• Maintain documentation, standards, knowledge repositories, and templates that support the Enterprise Applications function.

Continuous Improvement & Professional Development (10%)

• Stay current with enterprise technology trends, SaaS platforms, ERP and CRM systems, integration technologies, automation tools, analytics, and AI solutions.
• Develop expertise across Brookings’ core enterprise systems and related business processes.
• Participate in mentorship, training, and professional development opportunities to strengthen technical and analytical skills.
• Contribute to a culture of documentation, collaboration, and continuous improvement within BTech

Qualifications

Ready to make an impact? In this role, you will support Brookings values of collegiality, respect, inclusion, diversity and community, and bring the following qualifications:

Education/Experience Requirements

• Bachelor's in information systems, Computer Science, or related field, or equivalent experience
• 0-5 years of experience in IT implementation, software consulting, software development, or integration — or an equivalent combination of education, internships, certifications, or hands-on technical experience
• Should demonstrate strong technical aptitude either via experience, or live demos of a work product

Required

Knowledge/Skills Requirements:

• Curiosity and motivation to grow from hands-on technical delivery into broader enterprise systems analysis over time.
• Coding experience. Understanding of APIs (REST and/or SOAP) and common data formats (JSON, XML).
• Strong troubleshooting instincts and comfort digging into system logs, error messages, and data discrepancies.
• Clear written communication for technical documentation, aimed at both technical and non-technical audiences.

Preferred

• Some hands-on exposure to integration/middleware tools (e.g., MuleSoft, Boomi, Workato, or similar).
• Entry-level technical experience with a modern enterprise system such as Workday, Oracle Cloud, SalesForce, or similar

Additional Information

What can we offer you? Brookings provides a generous benefit package that is comprehensive and includes both traditional benefits and unique offerings. Our comprehensive benefits package includes medical, dental, and vision benefits, generous time off, and workplace flexibility. For more information, please visit Brookings Benefits.

Successful completion of a background investigation is required for employment at Brookings.

Brookings welcomes and celebrates diversity in all its forms, including diversity of experience, thought, and personal background. We welcome applications that reflect a variety of backgrounds based on ideology, race, ethnicity, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, first generation college goers, and other factors protected by law. Brookings is proud to be an equal-opportunity employer that is committed to promoting a diverse and inclusive workplace. All selection decisions are based upon merit, skills, abilities and experience.