Systems Analyst

State Street; United States; Presencial; USD 70.000 - 119.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Health insurance (medical, dental, etc

Paid time off including vacation and /

Employee Assistance Program

Incentive compensation including year‑

Tax-advantaged savings plans

Descripción de la vacante

State Street is seeking a Functional application support professional to provide technical support to CRD customers in Fixed Income and Derivatives. You will diagnose issues, guide users, and collaborate with Product and Engineering to translate client needs into solutions.

The role emphasizes strong communication, analytical skills, and experience with trading support in a fast-paced environment; familiarity with Charles River IMS or similar OMS/EMS platforms is a plus.

Formación

• Bachelor’s degree in a technical discipline; MBA or Master’s preferred; SIE/CFA Foundations desirable
• Medium to advanced fixed income instruments derivative product knowledge and understanding of the Trade Life Cycle
• Excellent communication and interpersonal skills with ability to engage senior stakeholders
• Strong analytical and problem-solving skills with attention to detail and process analysis
• Proven ability to prioritize, manage multiple tasks in a fast-paced, client-driven environment
• Team-oriented and customer-focused with commitment to high-quality outcomes
• 0-5 years of fintech/trading support exposure with CRM/OMS/EMS familiarity
• Basic working knowledge of SQL

Responsabilidades

• Function as a central support representative for Fixed Income and Derivatives
• Provide technical support by diagnosing issues and delivering user guidance
• Investigate complex technical problems and develop effective workarounds
• Deliver high-quality client support with professionalism on high-impact issues
• Adhere to support procedures and drive process improvements
• Maintain documentation of client interactions and resolutions
• Support special projects and additional duties as needed

Conocimientos

Communication skills

Analytical thinking

Problem-solving

Prioritization

Team-oriented

Educación

Bachelor’s degree in technical discipline

MBA or Master’s degree (preferred)

SIE or CFA Foundations certifications desirable

Herramientas

SQL

Descripción del empleo

What are we looking for

Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

• Function as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into actionable feedback and solutions.
• Provide technical support by diagnosing issues, resolving inquiries, and delivering user guidance and training.
• Investigate complex technical problems, including third-party integrations, and develop and test effective workarounds.
• Deliver high-quality client support, including managing sensitive or high-impact issues with professionalism.
• Adhere to established support procedures while contributing to continuous process improvement.
• Maintain accurate documentation of client interactions and issue resolutions.
• Support special projects and additional duties as needed to support team and organizational objectives

Education & Preferred Qualifications

• Bachelor’s degree in technical discipline (Finance, Economics, Financial Engineering, Fintech, or related field); advanced degree (MBA or Master’s) preferred; SIE or CFA Foundations certifications are highly desirable
• Medium to advanced fixed income instruments derivative product knowledge along with an understanding of the Trade Life Cycle.
• Excellent communication and interpersonal skills, with the ability to confidently engage senior stakeholders, facilitate working sessions, and gather requirements effectively
• Strong analytical and problem-solving skills, with a high level of attention to detail and demonstrated experience in process analysis.
• Proven ability to prioritize, manage multiple tasks, and operate effectively in a fast-paced, client-driven environment
• Team-oriented and customer-focused, with a strong commitment to delivering high-quality outcomes
• 0-5 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading, with exposure to Charles River IMS or similar OMS/EMS platforms
• Basic working knowledge of SQL

Salary Range:
$70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans

For a full overview, visit https://hrportal.ehr.com/statestreet/Home .

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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