Systems Analyst

Boston Medical Center; Towson (MD); On-site; USD 75,000 - 127,000; Full time

Benefits offered by this job

Free parking

Tuition assistance

Health insurance

Retirement plan

Job summary

GBMC HealthCare, situated in Towson, MD, is seeking a System Analyst to support ERP and related systems under supervision. The role emphasizes healthcare-specific business processes, data analysis, and lifecycle support, with strong communication to educate users and align with senior team guidance.

You will help deliver solutions, mentor juniors, and ensure quality control across projects while maintaining adherence to established policies and procedures.

Qualifications

• Bachelor's degree in Computer Science or closely related field or applicable experience.
• 4 years’ experience with support software applications; healthcare setting preferred.
• 4 years’ experience in software development/engineering, data analysis, scripting.
• Previous role in implementation/support of a similar application/suite.
• Project management of small projects – <3 months.

Responsibilities

• Facilitate user groups, prepare meetings, collect feedback, prioritize requests and provide status updates.
• Propose system solutions to address business problems and educate users about options and timelines.
• Ensure changes follow change control for quality and avoid issues.
• Serve as primary liaison to MIS vendor(s) and users for application changes.
• Identify gaps between user needs and MIS resources to support business payback.
• Resolve technical issues on assigned applications in a timely manner.
• Manage projects to defined timelines and budgets using standard tools.
• Mentor team members and users in application/technical areas.

Skills

Workday HCM

Workday FIN

SQL

SSMS

Data analysis

Business process analysis

Workday Custom Reports

EIB

Security administration

Office & SharePoint

Education

Bachelor's degree in Computer Science or related field

Tools

Workday Custom Reports

Workday EIB

SQL tooling

Job description

Job Summary

Under supervision of the IT Business Systems Manager, and according to established policies and procedures, the System Analyst will assist the IT Business Systems Manager and Senior Systems Analysts in the maintenance, support, and enhancement of the ERP and ancillary systems for GBMC. Relevant knowledge and skills include familiarity with healthcare-specific business process, excellent written and oral communication skills, data analysis and interpretation, business process analysis, and software application lifecycle support. The System Analyst will help execute and deliver solutions proposed by senior team members that are designed to address identified business problems, educate users, manage timelines and expectations, and ensure quality control, and assist with mentorship of junior team members.

Education

Bachelor's degree in Computer Science or other closely related field or applicable experience.

Experience

• 4 years’ experience with support software applications; experience in a Healthcare setting preferred.
• 4 years’ experience in software development/engineering, data analysis, scripting.
• Previous role in implementation/support of a ‘like’ application/application suite.
• Project management of small projects – less than 3 month duration.

Knowledge, Skills and Abilities

• Thorough knowledge of computer systems and methods utilized in a Healthcare setting preferred.
• Knowledge of Workday HCM or Workday FIN preferred.
• Strong written and oral communication.
• Skill in data analysis and interpretation.
• Skill in business process analysis and business integration.
• Skills in Workday Custom Reports, Integration Systems, EIB, and Studio Software application system life cycle support.
• Workday Custom Reports, Calculated Field, and EIB preferred.
• Relational Database, SQL and SSMS.
• Knowledge of ITSM System Experiences and Management Reporting.
• Knowledge of Workday Security Administration and Configuration.
• Knowledge of Files encryption and transfer using FTP and SFTP.
• MS Office Suite and usage of SharePoint.

Licensures, Certifications

• At least one Workday Pro certification preferred.

Principal Duties and Responsibilities

• Performs user group facilitation; which includes meeting preparation, facilitation, feedback, request prioritization and status updates.
• Proposes system solutions that are designed to address business problems identified and educates the user group on available options, pros/cons, estimated completion times, etc.
• Ensures that all application changes to his/her owned application follow appropriate change control measures for quality control purposes and to avoid/eliminate any system issues created as a result.
• Serves as the single communication conduit to MIS vendor(s), and user community for any/all changes to the application of primary ownership and the relevancy of these changes.
• Identifies gaps and potential solutions between user needs and MIS resources to educate/assist manager on business payback for appropriate resource allocation.
• Resolves all technical issues to assigned application(s) in a timely and appropriate manner: based upon complexity, priority, available options.
• Manages projects to defined timeline and budget by leveraging standard project tools (i.e. charter workplan, issues list, budget).
• Mentors team members and users on area of application/technical expertise.
• Aggressively identifies situations to provide input that is prompt, respectful and specific to an overall better outcome.

Working Conditions

Working conditions are that of a normal office environment with little exposure to noise, dust, and unfavorable temperatures. Includes on-call responsibility for Systems support.

GBMC Values

• Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities
• Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through
• Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time
• Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others
• Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Pay Range $74,965.56 - $127,441.45 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Company

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan