Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life and Disability Insurance

Paid Time Off

Job summary

J&T Business Consulting in Annapolis, MD is seeking a dedicated Tier 1 System Administrator to deliver frontline technical support within an enterprise IT environment. This role requires TS/SCI clearance with Full Scope Polygraph and involves incident management, user administration, and end-to-end ticketing using ServiceNow.

You will respond to inquiries via multiple channels, diagnose hardware, software, and network issues, manage accounts, maintain asset inventories, and contribute to

Qualifications

• 5+ years of hands-on technical/customer support experience.
• Bachelor’s degree in an IT-related field (0 years required).
• Experience with ServiceNow ticketing and incident management.

Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident tickets using ServiceNow with detailed documentation.
• Diagnose and resolve hardware, software, OS, and basic network connectivity issues.
• Perform account management tasks including password resets and provisioning.
• Install, configure, update, and troubleshoot software, OS and peripherals.
• Assist with IT asset inventory management and knowledge base creation.
• Recognize and report potential cybersecurity incidents to security leads.
• Provide peer mentoring and onboarding guidance to junior technicians.

Skills

Customer support

Incident management

Ticketing

ServiceNow

Networking basics

System administration

Education

High School Diploma / GED

Bachelor’s Degree in IT

CompTIA A+ CE

CompTIA Network+ CE

Tools

ServiceNow

Job description

Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

Annapolis, United States

Salary Range: $83,000 – $100,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated Tier 1 System Administrator to deliver frontline technical support, incident management, and user administration within an enterprise IT environment.

In this role, you will be the initial point of contact for technical support, resolving hardware, software, and connectivity issues across multiple channels. You will manage end-to-end ticketing, maintain IT asset inventories, document troubleshooting procedures, and elevate complex incidents to Tier 2 and engineering teams as needed.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken.
• Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues.
• Perform account management tasks, including password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners).
• Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories).
• Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference.
• Recognize and immediately report potential cybersecurity incidents or policy violations to security leads.
• Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Required Qualifications & Experience

• High School Diploma / GED plus at least 5 years of hands‑on technical/customer support experience, OR
• Bachelor’s Degree in an IT‑related field (0 years required).
• CompTIA A+ CE and/or CompTIA Network+ CE.
• ServiceNow ticketing platform.
• Professional customer service, incident management, and explaining technical concepts clearly to non‑technical users.

Benefits & Compensation

• Comprehensive Health, Dental, and Vision Insurance
• Basic Life and Disability Insurance
• Paid Time Off (PTO) and Paid Holidays