Systems Administrator (Systems Administrator II), Enterprise and Cloud Services

California State University; San Bernardino (CA); On-site; USD 78,000 - 113,000; Full time

Benefits offered by this job

Medical/dental/vision plans

CalPERS membership

15 paid holidays/year

Fee waiver education program

Job summary

The System Administrator II at California State University, San Bernardino provides operational administration for enterprise applications, cloud-hosted services, databases, and related technology systems supporting campus functions.

Responsibilities include installation, patching, troubleshooting, backup coordination, and security maintenance, plus supporting SaaS platforms like Qualtrics, Microsoft 365, and Google, with a focus on reliability and data privacy.

Qualifications

• Bachelor's degree in a related field and 2 years of relevant experience, or equivalent substitutions.
• Experience with operating systems, server administration, scripting, virtualization and cloud tech.
• Ability to troubleshoot hardware and software issues and provide technical support.

Responsibilities

• Administer, maintain, monitor, and support enterprise apps, servers, databases, and cloud services.
• Provide operational support for SaaS platforms like Qualtrics, Gradescope, Microsoft 365, Intune, and Google.
• Develop and maintain technical documentation and procedures.
• Assist with data imports/exports and system configuration for campus operations.
• Drive a campus golf cart as needed for installation and maintenance.
• Create and maintain user documentation and knowledge-base articles for supported applications.

Skills

Operating systems

Server administration

Scripting languages

Virtualization & cloud

Troubleshooting

Applications programming

Communication skills

Organizational skills

Data privacy awareness

Education

Bachelor's degree in related field

Job description

Job Summary

The System Administrator II provides operational administration, maintenance, and support for enterprise applications, cloud-hosted services, databases, and related technology systems supporting the academic and administrative functions of California State University, San Bernardino. The incumbent ensures reliability, security, availability, and performance of assigned systems through configuration, monitoring, troubleshooting, upgrades, and vendor coordination, working with Information Technology Services staff, campus departments, and external vendors to support enterprise and SaaS solutions.

Responsibilities

• Administer, maintain, monitor, and support enterprise/departmental applications, servers, databases, and cloud-hosted services, including installation, configuration, patching, upgrades, troubleshooting, backup coordination, and security maintenance
• Administer and support systems including Adobe Sign, NCS scanning solutions, Facilities Management systems, SimpleK, SMS/Vanderbilt key systems, Sunbelt control systems, and WebTMA
• Provide operational support for SaaS platforms including Qualtrics, Gradescope, Microsoft 365, Intune, and Google
• Manage system configurations, user access, licensing, security settings, integrations, updates, and vendor-support activities
• Collaborate with campus technical staff and vendors to implement upgrades, resolve operational issues, test new releases, and maintain reliability and security
• Develop and maintain technical documentation and operational procedures for supported systems
• Provide operational administration and maintenance for the campus weather station infrastructure and associated website
• Participate in planning, implementation, testing, and deployment of technology projects for enterprise/hosted applications
• Assist with data imports, exports, integrations, and system configuration for campus business operations
• Provide technical support: troubleshoot system issues, manage user accounts/permissions, and resolve service requests
• Drive a campus golf cart, as needed, for installation, maintenance, and support of system infrastructure
• Create and maintain user documentation and knowledge-base articles for supported applications and services

Minimum Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional demonstrated experience may substitute for the required education on a year-for-year basis; an advanced degree in a related field may substitute for the required experience on a year-for-year basis.

Required Qualifications

• Working knowledge of operating systems, server administration, scripting languages, virtualization and cloud technologies
• Working knowledge of troubleshooting hardware and software issues and providing technical support
• Working knowledge of applications programming techniques and procedures
• Strong organizational, communication, interpersonal, and analytical skills; skill in leading the work of others
• Proficiency in applicable software, server, and system technologies
• Knowledge of higher education policies, data needs, and data privacy regulations

Preferred Qualifications

• Five (5) years of related experience
• Knowledge of on-premises, cloud-based, SaaS, and hosted enterprise systems
• Experience administering servers, applications, databases, integrations, user accounts, and access controls
• Knowledge of system security, patching, vulnerability remediation, backups, disaster recovery, and business continuity
• Knowledge of ITIL, change control, project implementation, vendor support, and software licensing
• Ability to interpret and apply privacy, security, and accessibility requirements including ADA, HIPAA, FERPA, and Sections 504/508
• Availability to support after-hours maintenance, upgrades, testing, and emergencies as needed
• Higher education technology experience highly desired

Compensation and Benefits

• Initial salary step placement: Step 1 - $6,492/month for qualified candidates
• CSU classification salary step range: $6,492-$9,458/month (Step 1 - Step 20)
• Benefits include medical/dental/vision plans, CalPERS membership, sick/vacation time, 15 paid holidays/year, and fee waiver education program

Position Information and Additional Notices

• Work status: Full-time/Exempt/Probationary
• Academic year schedule: Monday-Friday 8am-5pm, some evenings/weekends; summer schedule Monday-Thursday 7am-5:30pm, some evenings/weekends
• Not a sponsoring agency for staff/management positions (no H-1B visas); not an E-Verify employer
• Valid Driver's License required; enrolled in DMV Government Employer Pull Notice Program
• Satisfactory background check (including criminal records check) required
• CSU Out-of-State Employment Policy requires California residence at hire