Systems Administrator - System Integrator

Hamilton Barnes Associates Limited; Remote; USD 50,000 - 70,000; Full time

Job summary

A fast-growing IT services company is seeking a Systems Administrator to provide proactive support to small and mid-sized business environments. This fully remote role offers opportunities for growth within a collaborative team culture, emphasizing effective client interactions and technical solutions.

Qualifications

• Minimum 2 years of experience as a Level 1 Help Desk Technician.
• Minimum 2 years of experience as a Level II or Level III Escalation Technician.
• Experience in an IT Managed Service Provider environment is required.

Responsibilities

• Provide support for various systems including Windows and Office 365.
• Troubleshoot and resolve network-related issues.
• Use Help Desk system (ConnectWise) to manage service requests.

Skills

Customer Service

Troubleshooting

Microsoft Exchange

Active Directory

Network Support

Office 365

Tools

ConnectWise

Job description

Join a fast-growing IT services company delivering proactive, secure, and responsive support to businesses nationwide. We’re currently seeking a skilled Systems Administrator with proven experience supporting small to mid-sized business environments in a Managed Service Provider (MSP) setting.

In this role, you’ll take ownership of system maintenance, escalated support requests, and client infrastructure projects, working across diverse technologies and industries. This is a fully remote position with a collaborative team culture and opportunities for growth.

Ready to advance your systems career with a people-first MSP? Apply now and help deliver reliable, secure IT support to businesses that depend on it.

Key Responsibilities:

• Provide support for different systems, including, but not limited to: Windows client and server operating systems, Office 365 & MS Office 2010-2019 versions, Microsoft Exchange, Active Directory, line of business apps, mobile devices etc.
• Troubleshoot and resolve network-related issues, escalating as appropriate
• Perform duties using Help Desk system (ConnectWise) to manage service requests, respond to and resolve requests per SLAs
• Review proactive reports for backups, replication, etc., and remediate any issues
• Participate in after-hours call rotation

Skills & Requirements:

• Minimum 2 years of experience as a Level 1 Help Desk Technician
• Minimum 2 years of experience as a Level II or Level III Escalation Technician
• Experience must be within an IT Managed Service Provider (MSP) environment

Expected Results:

• Customer Service - Resolve all needs (including face-to-face and answering phone calls) on schedule within client expectations. Provide great experiences at all interactions with clients. Installing and configuring equipment.
• Successfully perform solutions for a myriad of escalated support issues
• Effectively use ConnectWise line of business apps to track, manage and resolve client support requests
• Efficiently review proactive reports and remediate any issues

Salary:

• $50,000.00 - $70,000.00 per year