Systems Administrator, Lead

ASM Research, An Accenture Federal Services Company; Salem (OR); On-site; USD 70,000 - 75,000; Full time

Job summary

ASM Research seeks a Continuity Manager to lead the development, implementation, and ongoing enhancement of BC and ITDR capabilities within a highly regulated federal IT environment.

You will conduct business impact analyses, coordinate tabletop exercises, and partner with IT operations, cybersecurity, and governance teams to align with NIST, ISO, and ITIL 4 practices, delivering audit-ready reporting and metrics.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Emergency Management, or a related field, or equivalent relevant experience.
• 8+ years of experience in business continuity, disaster recovery, IT operations, incident management, or related risk management roles, with demonstrated ownership of continuity or recovery programs.
• Solid understanding of business continuity and disaster recovery principles, risk assessments, business impact analyses, and incident management frameworks such as ITIL.

Responsibilities

• Develop and maintain enterprise continuity and IT disaster recovery policies, standards, and playbooks aligned with NIST, ISO, and government regulations, ensuring readiness and compliance across the organization.
• Perform business impact analyses and risk assessments to identify critical functions, recovery time objectives (RTOs), recovery point objectives (RPOs), resource requirements, and operational dependencies across technical and business services.
• Coordinate creation, maintenance, and periodic review of continuity and recovery plans for applications, infrastructure, facilities, personnel, and vendor-supported services to ensure documentation is current, actionable, and audit-ready.
• Plan, execute, and evaluate tabletop exercises, simulations, and failover or recovery tests; identify gaps and improvement opportunities; and drive remediation efforts with accountable stakeholders.
• Collaborate with IT operations, cybersecurity, incident response, problem management, service owners, and vendors to integrate continuity and resilience requirements into projects, changes, releases, and operational practices.
• Produce continuity and resilience metrics, dashboards, and reports for leadership and compliance stakeholders, including plan maturity, test results, readiness assessments, and incident or recovery outcomes.
• Lead or support investigations following incidents or disruptions; facilitate ITIL-aligned root cause analysis and guide implementation of corrective and preventive actions.
• Serve as a subject matter expert in resilience, continuity, and recovery best practices, providing training, mentoring, and guidance to IT teams and contributing to continual service improvement.

Skills

Business continuity

Disaster recovery

Risk assessment

Incident management

Analytical thinking

Communication skills

Project management

Education

Bachelor's degree

Tools

ITIL

NIST frameworks

ISO standards

Job description

The Continuity Manager leads the development, implementation, and ongoing enhancement of business continuity (BC) and IT disaster recovery (ITDR) capabilities that ensure critical federal operations can withstand, adapt to, and rapidly recover from disruptions. This role conducts business impact analyses and risk assessments to identify priority services, recovery objectives, dependencies, and resiliency gaps across applications, infrastructure, facilities, and vendor-supported services.

Working closely with IT operations, cybersecurity, service and process owners, and governance teams, the Continuity Manager designs, documents, and maintains continuity and recovery plans aligned with federal requirements, NIST frameworks, ISO standards, and ITIL 4 resilience, incident, and problem-management practices. The role facilitates tabletop exercises, failover tests, and readiness reviews, providing leadership with metrics, dashboards, and audit-ready reporting. This position plays a critical part in strengthening enterprise resilience and ensuring regulatory compliance within a highly regulated federal IT environment.

Key Responsibilities

• Develop and maintain enterprise continuity and IT disaster recovery policies, standards, and playbooks aligned with NIST, ISO, and government regulations, ensuring readiness and compliance across the organization.
• Perform business impact analyses and risk assessments to identify critical functions, recovery time objectives (RTOs), recovery point objectives (RPOs), resource requirements, and operational dependencies across technical and business services.
• Coordinate creation, maintenance, and periodic review of continuity and recovery plans for applications, infrastructure, facilities, personnel, and vendor-supported services to ensure documentation is current, actionable, and audit-ready.
• Plan, execute, and evaluate tabletop exercises, simulations, and failover or recovery tests; identify gaps and improvement opportunities; and drive remediation efforts with accountable stakeholders.
• Collaborate with IT operations, cybersecurity, incident response, problem management, service owners, and vendors to integrate continuity and resilience requirements into projects, changes, releases, and operational practices.
• Produce continuity and resilience metrics, dashboards, and reports for leadership and compliance stakeholders, including plan maturity, test results, readiness assessments, and incident or recovery outcomes.
• Lead or support investigations following incidents or disruptions; facilitate ITIL-aligned root cause analysis and guide implementation of corrective and preventive actions.
• Serve as a subject matter expert in resilience, continuity, and recovery best practices, providing training, mentoring, and guidance to IT teams and contributing to continual service improvement.

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Emergency Management, or a related field, or equivalent relevant experience.
• 8+ years of experience in business continuity, disaster recovery, IT operations, incident management, or related risk management roles, with demonstrated ownership of continuity or recovery programs.
• Solid understanding of business continuity and disaster recovery principles, risk assessments, business impact analyses, and incident management frameworks such as ITIL.
• Proven ability to develop, document, and maintain continuity plans, conduct exercises and tests, and coordinate recovery activities across multiple stakeholders and technical disciplines.
• Excellent analytical, problem-solving, organizational, and project-management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences and present readiness information to leadership and audit stakeholders.
• Active SECRET security clearance is required; U.S. citizenship required.

Preferred Qualifications

• Experience implementing enterprise-wide continuity or disaster recovery programs in a federal or highly regulated sector, including participation in federal audits or compliance reviews.
• Professional certifications such as CBCP, MBCI, ITIL, ISO 22301, or other credentials demonstrating expertise in continuity, recovery, and incident management practices.
• Familiarity with monitoring, observability, automated testing, and reporting platforms that support continuity, incident response, and infrastructure resilience.
• Background leading ITIL-aligned problem management investigations, facilitating After Action Reports (AARs), and driving corrective action plans to prevent recurrence.
• Experience working with cloud platforms, hybrid architectures, and third-party providers to incorporate continuity and recovery requirements into service design and operations.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

$69,700 - $75,230

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.