Systems Administrator III, Health Systems (Epic)

Kaiser Permanente; Greensboro (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Kaiser Permanente in Greensboro, North Carolina, is looking for a Senior Epic Systems Analyst III to support the Clinical Care and Patient Engagement Technologies. The candidate will be responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications.

This position focuses on enhancing system functionality, ensuring user experience and supporting large projects while aligning with organizational and regulatory standards.

Qualifications

• Minimum two (2) years experience working with EPIC or comparable health system software.
• Minimum two (2) years scripting or programming experience.
• Minimum three (3) years working in IT or operations.

Responsibilities

• Supports the system build, testing, validation, and ongoing support of assigned applications.
• Identifies opportunities for improvement and enhances system functionality.
• Documents internal procedures used in conjunction with Epic applications.

Skills

Analytical Skills

Attention to Detail

Communication

Problem Solving

Cross-Group Collaboration

Education

Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field

Tools

Microsoft Excel

Epic Systems

Job description

Technical Summary

The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle‑from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross‑functional IT teams, the role acts as a trusted advisor to ensure the long‑term stability, scalability, and effectiveness of enterprise Epic solutions.

Job Summary

In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future‑state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.

Essential Responsibilities

• Completes work assignments by applying up‑to‑date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross‑functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self‑development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
• Assists technical and project team members to resolve system problems and application‑specific issues.
• Escalates identified issues, risks or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Assists with application‑oriented administration and technical support for production and non‑production environments.
• Supports vendor support activities, as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Knowledge, Skills and Abilities (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross‑Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short‑ and Long‑term Learning & Recall
• Teamwork
• Topic‑Specific Communication

Knowledge, Skills and Abilities (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building
• Minimum Qualifications:
• Minimum two (2) years experience working with EPIC or comparable health system software
• Minimum two (2) years scripting or programming experience.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Two (2) years experience in EPIC administration and configuration.
• Two (2) years experience in the administration and custom configuration of large of‑the‑shelf applications or software packages.

COMPANY: KAISER

TITLE: Systems Administrator III, Health Systems (Epic)

LOCATION: Greensboro, North Carolina

REQNUMBER: 1428745

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.