Systems Administrator II

Amerilife Group, LLC; Clearwater (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Disability insurance

Life insurance

Job summary

Amerilife Group, LLC is hiring a Network Engineer/System Administrator in Clearwater, Florida. This position focuses on supporting numerous systems and collaborating with IT Operations Teams, involving infrastructure projects and troubleshooting various network setups.

The ideal candidate has 8+ years of experience and exceptional customer service skills. The role includes responsibilities like supporting Microsoft Azure, Office 365 services, and assisting a large end-user base. Offers include PTO, medical benefits, and retirement savings.

Qualifications

• 8+ years of experience in a related field or equivalent.
• Experience supporting an end-user base of 500+ employees.
• Ability to lift and carry up to 50 pounds of equipment.

Responsibilities

• Support cloud-based infrastructure in Microsoft Azure.
• Assist with supporting and troubleshooting network infrastructure.
• Take ownership of escalated higher-level support tickets.

Skills

Exceptional customer service skills

TCP/IP networking concepts

Strong communication skills

Problem-solving capabilities

Knowledge of Azure Active Directory

Education

8+ years of experience in a related field or equivalent

Job description

Job Summary

This Network Engineer / System Administrator – Level 2 role will focus on supporting numerous systems and collaborating with various IT Operations Teams. Responsibilities include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects.

Responsibilities

• Support cloud-based infrastructure in Microsoft Azure.
• Support On-Premise Server environment.
• Assist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.
• Assist with small to medium network and cloud migrations.
• Support Microsoft Windows AD, DNS, and Servers (on prem & Azure).
• Support Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications including Intune.
• Troubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.
• Serve as an escalation point for Level One Engineering Staff.
• Enter, manage, and update tickets within the ticketing system.
• Record problem symptoms, provide and document resolution for hardware and software helpdesk requests, and support root cause analysis.
• Take ownership of escalated higher‑level support tickets until resolution.
• Identify, diagnose, and resolve IT system problems.
• Assist with complex infrastructure upgrades and new system installations as needed.
• Create and maintain comprehensive documentation for all implemented systems.
• Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.

Minimum Job Requirements

• 8+ years of experience in a related field or an equivalent combination of education and experience.
• Experience supporting an end‑user base of 500+ employees.
• Good knowledge of Azure Active Directory.
• Ability to lift and carry up to 50 pounds of equipment for short distances.

Knowledge, Skills, and Abilities

Exceptional customer service skills, ability to deliver courteous, professional, and effective technical support, and strong communication and interpersonal skills. Demonstrated ability to support data center hardware (compute and network), maintain clear documentation, and develop analytical and problem‑solving capabilities. Proficiency in TCP/IP networking concepts and network structures, and ability to clearly relay technical data to non‑technical individuals.

Work Schedule

Monday through Friday with weekend or overnight hours as required.

Travel

Up to 10% or as required.

What AmeriLife Offers

• PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.