Systems Administrator I or II

Visit Independence; Independence (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Visit Independence is seeking a Systems Administrator I/II to join the Technology Services Department. This role involves managing ESRI ArcGIS applications, ensuring optimal performance, and providing technical support. Candidates must have a Bachelor's degree and five years of relevant experience. The position also requires strong problem-solving and communication skills, with the opportunity for remote work.

Enhancements and upgrades to GIS and IT systems are part of the role. The City values diversity and is an Equal Opportunity Employer, welcoming applicants without regard to personal characteristics.

Qualifications

• Minimum of five years’ experience with applicable technologies.
• Experience in ESRI application administration.
• Valid driver’s license required.

Responsibilities

• Install and configure ESRI applications.
• Manage users and security settings for ESRI applications.
• Monitor and manage server performance.

Skills

Proficiency in ESRI ArcGIS Server

Knowledge of ArcGIS Enterprise

Strong problem‑solving skills

Excellent communication skills

Ability to work collaboratively

Education

Bachelor’s degree in relevant field

Tools

ESRI applications

Azure Administration

Job description

Independence Municipal Commons, 20201 E Jackson Drive, Independence, Missouri, United States of America

Job Description

Posted Tuesday, June 16, 2026 at 6:00 AM

The City of Independence is seeking highly motivated, solution-oriented individuals to join the Technology Services Department GIS and Applications Team. As a member of the Technology Services team, the Systems Administrator I/II will be part of a culture of innovation, initiative, and collaboration. Using the City’s Strategic Plan as a guiding principle, this position will have the opportunity to showcase expertise and ingenuity. This position works as part of a team to install, maintain, and troubleshoot the Geographic Information Systems (GIS) and related elements in a skilled and professional manner. The Systems Administrator I/II will play an active role in the development of infrastructure strategy, architecture, service delivery standards and best practices as well as serve as a subject matter expert for the GIS systems.

Responsibilities

• Install, configure, maintain and upgrade ESRI ArcGIS Enterprise, ArcGIS Online, and other ESRI applications.
• Manage users, groups, and security settings for ESRI applications.
• Manage project timelines, budgets, and resources to ensure successful project completion within established constraints.
• Work with GIS team to develop and implement GIS workflows and best practices using ESRI applications.
• Develop and maintain documentation related to ESRI application administration, including system architecture diagrams, installation instructions and standard operating procedures.
• Provide technical support to users and troubleshoot application issues.
• Monitor and manage server performance to ensure optimal application performance.
• Stay current with the latest ESRI technology updates, trends, and best practices.
• Assist in designing, upgrading, and troubleshooting IT systems.
• Assist in providing specifications for various technology systems’ architecture.
• Responsible for monitoring IT hardware operations to ensure proper configurations.
• Prepare for and implement enhancements and upgrades to GIS and IT systems.
• Advise network users of hardware requirements, configurations, and limitations.
• Evaluate and report on new technologies to enhance capabilities of the network.

Knowledge, Skills & Abilities

• Proficiency in ESRI ArcGIS Server and ArcGIS Online administration and configuration.
• Knowledge of ArcGIS Enterprise and related applications such as Portal for ArcGIS, ArcPro and ESRI Fieldmaps.
• Understanding of GIS data management, analysis, and visualization.
• Familiarity with GIS web services and APIs such as REST and SOAP.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Familiarity with IT infrastructure and network concepts.
• Enterprise software administration.
• Azure Administration and integrations.
• Role‑Based Access Controls (RBAC).
• Knowledge of prioritization and time‑management techniques.
• Ability to research, define, and validate a variety of information and statistical data and materials.
• Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.

Minimum Qualifications

Bachelor’s degree from an accredited college or university in an applicable area of study preferred and a minimum of five (5) years’ professional experience with applicable technologies; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. ESRI Technical Certification preferred. Applicable vendor‑specific or similar certification preferred. A valid driver’s license is required. Must complete required NIMS level training within the first six months of hire.

Physical Requirements

Sedentary work exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

Typical Working Conditions

Remote work with possibility for on‑site as needed to facilitate effective customer service.

Screening and Background Verification

Drug Screen

FBI Background Check

Additional testing and/or examinations may be required for further consideration on this position.

Equal Opportunity Employer Statement

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug‑free workplace.

Accommodation Statement

The City of Independence provides reasonable accommodation to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [e-mail].

Disclaimer

The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

Additional Information

EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED – US CITIZENS ONLY