Systems Administrator

Csm Companies Group; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom - ATS in Madison, WI is seeking a Systems Administrator to engineer, configure, and install solutions for Windows desktops and servers, SD-WAN networks and VoIP systems. You will respond to helpdesk tickets, escalate alerts, and investigate failures to resolve service-level problems.

Responsibilities include maintaining IT operations, applying OS patches, managing virtualization, backups, and disaster recovery while collaborating with teams and documenting processes.

Qualifications

• Associate's degree in computer sciences or related discipline.
• 1–3 years of IT helpdesk or IT specialist experience including system administration.
• Knowledge of telecommunications and phone equipment (3CX preferred).
• Experience with Windows server and desktop operating systems.
• Experience with server virtualization (VMware, Hyper-V).
• Experience with Active Directory, Group Policy, DNS.
• Experience with networking (LAN/WAN, routers, switches, VPNs, DHCP, DNS).
• Office365 administration and integration.
• Experience with SAN, Azure, AWS is a plus.

Responsibilities

• Engineer, configure, and install solutions for Windows desktops and servers, SD-WAN networks, and VoIP systems.
• Respond to helpdesk tickets and end-user requests, escalated system alerts, investigate and recover failures; resolve service-level problems.
• Maintain IT operations across OS, security tools, applications, servers, virtualization, email, laptops and desktops.
• Install and upgrade components and software, manage virtual servers, and integrate automation processes.
• Apply OS patches and upgrades regularly to maintain a stable and secure environment with automation.
• Troubleshoot hardware and software errors, document problems and resolutions, assess impact.
• Perform regular backups and disaster recovery procedures; ensure data protection and failover.
• Lead desktop and helpdesk support efforts to resolve issues promptly with minimal disruption.
• Interact with helpdesk and other teams to troubleshoot, identify root cause, provide support when needed.
• Own projects, solutions, and responsibilities within larger business initiatives.
• Develop and maintain team documentation.
• Travel to branches as required; provide off-hour support when necessary.

Skills

Windows Server Administration

Active Directory & Group Policy

VMware / Hyper-V

Networking (LAN/WAN, VPN, DNS)

Office 365 Administration

Cybersecurity basics

Troubleshooting & problem solving

Team collaboration

Education

Associate's degree in Computer Science or related field

Tools

VMware

Hyper-V

3CX

Office 365 / Exchange

SAN technologies

Azure / AWS familiarity

Job description

Job Details: Job Location: Corporate - Madison, WI, Salary Range: Undisclosed, Summary: The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems. Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems.

Responsibilities:

• Engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems
• Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems

Duties:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, virtualization, email systems, laptops, desktops, software and hardware
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Apply OS patches and upgrades on a regular basis to maintain a stable and secure environment using automated tools
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact of issues
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions
• Interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Own projects, solutions, and key responsibilities within larger business initiatives
• Develop and maintain team documentation
• Travel to branches as required
• Off-hour support as required.

Qualifications: Education, Skills, Experience:

• Education and/or experience equivalent to a minimum of an Associate's degree from an accredited college, university, or vocational college with a degree in computer sciences or a related discipline.
• 1-3 years of IT helpdesk or IT specialist experience including system administration experience wither operations/patching/upgrades/security.
• Knowledge and experience in telecommunications and phone equipment (3CX preferred).
• Knowledge and experience with Windows based operating systems both server and desktop.
• Experience with server virtualization technologies (VMWare, Hyper-V).
• Experience with Active Directory and Group Policy Management, Internal DNS.
• Experience with networking technologies (LAN/WAN, Layer 2/3, routers, switches, firewalls, wifi, RADIUS, VPNs, VLANs, DHCP, DNS, FTP).
• Excellent analytical and problem solving skills including root-cause analysis.
• Experience with Office365 administration and integration
• Prior experience with SAN technologies a plus.
• Prior experience with Azure, AWS or other cloud technology a plus.
• Skilled in Windows File/Print services including DFS.
• Skilled in cyber security & security best practices.
• Skilled in using industry standard practices for supporting complex infrastructure environment.
• Familiar with Disaster Recover/Backup and Restore Tools and Techniques.
• Strong customer service orientation.
• Knowledge of project management, agile scrum, organizational change and/or transformation a plus.
• Strong oral and written communication skills.
• Proven ability to work effectively in a team environment.
• Willing to work in a team-oriented, collaborative, geographically dispersed environment.
• Familiar with general IT change management practices.
• Professional certifications from Microsoft, VMWare, Cisco, ISACA, Agile Scrum, ITIL, or Six Sigma, etc.

Work Environment, Physical Demands

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75lbs. on a regular basis
• Ability to work in an environment to include 8–12‑hour days, and flexibility to extend working hours when necessary

CSM Job Standards Accountabilities:

• Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
• Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
• Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
• Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
• Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
• Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
• Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.