Systems Admin - Printer Services

ASM Research, An Accenture Federal Services Company; Oak Ridge (TN); On-site; USD 95,000 - 124,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a senior IT professional to design, build, and maintain complex information systems and infrastructure across multiple disciplines. You will mentor junior staff, document processes, and drive efficiency improvements in a federal technology environment.

The ideal candidate holds a Bachelor's in IT/CS (Master's preferred), 7–10 years in IT, and certifications such as ITIL or CompTIA A+.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field; Master’s Degree preferred
• CompTIA A+ or ITIL certification preferred
• 7-10 years of experience in information technology, systems administration or related field

Responsibilities

• Designs and builds complex information technology and systems infrastructures.
• Conducts analysis including planning, designing, and evaluating IT tools.
• Handles user requests for system needs and upgrades that are unique or complex.
• Implements various applications of a highly complex nature.
• Administers and runs complex tests on operating system and related software.
• Schedules, performs, and monitors system backups and data recoveries.
• Performs root cause analysis on production systems.
• Identifies opportunities for process improvements and implements efficiencies.
• Engaged in planning and designing new platforms and integrating new technologies.
• Conducts cost analysis of proposed platforms and technologies.
• Maintains relevant systems documentation and user guides.
• Acts as a mentor to junior team members with troubleshooting complex problems.
• Applies scripting methodologies to automate tasks.

Skills

Advanced troubleshooting

Mentoring

Customer service

Automation scripting

Communication skills

Problem diagnosis

Education

Bachelor’s Degree in Information Technology, Computer Science or related field

Master’s Degree (preferred)

Tools

Windows OS

Windows Server

Office365

SharePoint

Teams

Cloud infrastructure

Storage technology

Job description

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Designs and builds complex information technology and systems infrastructures.

• Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.

• Handles user requests for system needs and upgrades that are unique or complex and require additional research.

• Implements various applications of a highly complex nature.

• Administers and runs complex tests on operating system and related software.

• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

• Performs root cause analysis and diagnostics on the more unique or complex production systems.

• Identifies opportunities for process improvements and works with team members to implement efficiencies.

• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.

• Conducts cost analysis of proposed new/upgraded platforms and technologies.

• Effectively creates and maintains relevant systems documentation and user guides.

• Acts as a mentor to junior team members by providing guidance and expertise on troubleshooting unique or complex problems.

• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred.

• CompTIA A+ or ITIL certification preferred

• 7-10 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Advanced experience with cloud infrastructure, digital workspace, and storage technology.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM’s overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$95k - $124k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.