System Validation Engineer - Data Center Focus

Supermicro; San Jose (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Supermicro is seeking an experienced System Validation Engineer to join our team in San Jose. You will be responsible for providing system-level validation, troubleshooting, and technical support to strategic customers, including on-site support when required.

You will work closely with cross-functional teams to ensure smooth deployments, drive root cause analysis, and deliver high-quality technical solutions.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of experience in systems validation, firmware validation, or technical support.
• Proficiency with BMC, IPMI, Redfish, and BIOS validation; strong system-level troubleshooting.
• Willingness to travel 25–30% for on-site customer support.

Responsibilities

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools for strategic customers, including functional, stress, regression, and automation testing.
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
• Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
• Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
• Create and maintain comprehensive test plans, test procedures, evaluation reports, and customer status dashboards.
• Participate in customer and internal issue review meetings, providing technical updates and recommendations.
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones.
• Enforce system and software quality standards while identifying opportunities to improve validation processes and support efficiency.
• Travel is required (25% - 30%).

Skills

Systems validation

Firmware validation

Technical support

Python scripting

Education

Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field

Tools

BMC

IPMI

Redfish

BIOS validation

Job description

Supermicro is seeking an experienced System Validation Engineer to join our team in San Jose. You will be responsible for providing system-level validation, troubleshooting, and technical support to strategic customers, including on-site support when required.

You will work closely with cross-functional teams to ensure smooth deployments, drive root cause analysis, and deliver high-quality technical solutions.