System Support Specialist 1

BD; Sparks Corner (MD); On-site; USD 67,000 - 107,000; Full time

Job summary

BD USA Sparks is seeking an entry-level System Support Specialist 1 within Global Technical Services for the BD COR System. This role applies systems-thinking to support fielded diagnostic systems, ensuring reliability, serviceability and a high-quality customer experience across the product lifecycle.

You will collaborate with Field Service, SMEs, Quality, Manufacturing and R&D to investigate issues, analyze data and drive continuous improvement in a regulated healthcare environment, with

Qualifications

• B.S. in Mechanical, Biomedical, or Electrical Engineering; relevant internship or thesis-based applications.
• Experience evaluating technical problems with analytical and data-driven approaches.
• Familiarity with electro-mechanical systems, automation and software-enabled instrumentation.

Responsibilities

• Evaluates problems of moderate complexity and applies analytical/scientific principles to provide solutions to a variety of technical problems under general direction.
• Drives root cause investigations, both remote and on-site, to resolve field issues, collaborating across Service, Quality and R&D.
• Assumes a technical contributor role and works closely with other functional groups, such as systems engineering, software engineering, quality engineering and operations.
• Collects, analyzes and interprets service, product health and field performance data to identify trends, support corrective and preventative actions, and propose operational and system improvements.
• Develops, reviews and maintains service engineering documentation, including service procedures, checklists and technical guides.

Skills

Analytical problem-solving

Electro-mechanical systems

Automation

Software-enabled instrumentation

Cross-functional teamwork

Onsite work

Education

B.S. in Mechanical, Biomedical, Electrical Engineering

M.S. in Mechanical, Biomedical, Electrical Engineering

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Summary: The System Support Specialist 1 (SSS1) is an entry-level service engineering professional who serves as a key technical contributor within Global Technical Services for the BD COR System. In this role, the SSS1 applies systems-thinking principles to support fielded diagnostic systems, ensuring product reliability, serviceability, and a high-quality customer experience throughout the product lifecycle.

The SSS1 works under general direction and collaborates closely with Field Service, Engineering subject matter experts (SMEs), Quality, Manufacturing and R&D partners to investigate issues, analyze performance data and support sustaining and continuous improvement initiatives. While not an R&D role, the SSS1 leverages foundational engineering concepts to translate real-world field performance into actionable service solutions and feedback for product improvement. This position offers broad exposure to complex electro-mechanical and software-driven diagnostic systems, as well as structured methodologies for troubleshooting and performance monitoring in a regulated environment.

Ideal Candidate

The successful SSS1 will demonstrate a strong commitment to thoroughness and attention to detail when investigating technical issues, ensuring that root causes are fully understood, clearly documented, and effectively addressed. The SSS1 will bring a proactive mindset, identifying potential system, service, or process risks early, and leverage strong problem-solving skills to guide and influence others. This includes applying clear logic, data-driven insights, and sound technical judgment to support decisions. Strong written, verbal, and interpersonal communication skills are essential for this role.

Responsibilities

• Evaluates problems of moderate complexity and applies analytical/scientific principles to provide solutions to a variety of technical problems under general direction.
• Drives root cause investigations, both remote and on-site, to resolve field issues, collaborating across Service, Quality and R&D.
• Assumes a technical contributor role and works closely with other functional groups, such as systems engineering, software engineering, quality engineering and operations.
• Collects, analyzes and interprets service, product health and field performance data to identify trends, support corrective and preventative actions, and propose operational and system improvements.
• Develops, reviews and maintains service engineering documentation, including service procedures, checklists and technical guides.

Minimum Qualifications

• B.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
• Relevant internship or thesis-based applications in fields such as Medical Technology, Life Sciences, and Diagnostic Instrument development or a combination of education and professional experience.
• Experience evaluating technical problems using analytical and data-driven approaches.
• Familiarity with electro-mechanical systems, automation, and software-enabled instrumentation.
• Experience or willingness to work effectively as a technical contributor on cross-functional teams.
• Ability to work Onsite daily

Preferred Education & Experience

• M.S. in Mechanical, Biomedical, Electrical Engineering, or closely related discipline.
• Exposure to diagnostic instrumentation, preferably that which leverages automation technologies such as fluid handling, robotics, imaging systems, and spectral/fluorescent analysis.
• Experience working in FDA and/or ISO regulated environments.
• Experience supporting global or cross-regional teams.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$66,700.00 - $106,700.00 USD Annual