System Support Manger - NISSC - CMSFS

Amentum company; Colorado Springs (CO); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a System Support Manager to lead a team responsible for NORAD IT operations and Space Support. The role requires coordinating daily IT support, configuring systems, and collaborating with network, cybersecurity, and application teams to deliver timely IT solutions.

The position requires Top Secret with SCI eligibility, IAT Level II, and 6+ years of related experience. On-site at CMSFS, Colorado, with travel up to 10% and a 120k–140k salary range.

Qualifications

• IAT Level II or higher certification.
• TS clearance with SCI eligibility.
• 6+ years general work experience.
• 2–5 years directly related experience.
• Experience with trouble-ticket systems (ServiceNow, Remedy).
• Excellent verbal and written communication for non-technical stakeholders.
• Ability to work with IT teams, government personnel, military staff and other departments.
• Experience with networking and system administration, AD management.
• Oversee installation, configuration and management of requested IT software technologies.

Responsibilities

• Lead, mentor, and evaluate a team of system support engineers and administrators; set performance expectations and conduct reviews.
• Manage daily support operations: ticket queues, escalations, workload distribution.
• Design and recommend new systems or upgrades based on needs and tech advances.
• Collaborate with peer team leads to ensure alignment and timely delivery of requirements.
• Coordinate with external vendors on system issues and service contracts.
• Develop and refine support processes, documentation, and workflows to improve efficiency.
• Consult with management to translate business goals into technical requirements.
• Oversee installation and configuration of new systems; ensure integration with existing infra.
• Coordinate system testing, troubleshoot issues, and implement fixes.
• Document and train team members on tools and best practices.
• Research emerging technologies and assess impact on operations.

Skills

Team Leadership

System Administration

ServiceNow

Remedy

Vendor Coordination

Cross-functional Collaboration

Network Basics

Tools

Active Directory

Group Policy

PowerShell

Linux/Windows Server

Job description

Position Title: System Support Manger

Location: Cheyenne Mountain Space Force Station (CMSFS), Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Top Secret with SCI Eligibility

Shift: Day Shift

Travel Required: Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through NISSC II, has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

Description of Duties:

The System Support Manger supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Have Team Leadership: Lead, mentor, and evaluate a team of system support engineers and administrators; establish performance expectations and conduct annual reviews.
• Operational Oversight: Manage daily support operations, including ticket queues, escalations, and workload distribution.
• Design Solutions: Develop and recommend new systems or upgrades to existing systems based on organizational needs and technological advancements.
• Have Cross‑Team Collaboration: Work closely with peer team leads (network, cybersecurity, application support) to ensure alignment, timely delivery of new requirements, and coordinated issue resolution.
• Have Vendor Coordination: Work with external vendors on system issues, maintenance, and service contracts.
• Process Improve: Develop and refine support processes, documentation, and workflows to increase efficiency and reduce recurring issues.
• Consult: Collaborate closely with management and stakeholders to understand business goals and translate them into technical requirements.
• Implement: Oversee the installation and configuration of new systems, ensuring they meet specified requirements and integrate smoothly into the existing infrastructure.
• Test and Troubleshoot: Coordinate periodic system testing to ensure functionality, troubleshoot issues, and implement corrective measures as necessary.
• Document and Train: Ensure team members receive ongoing training on tools, technologies, and best practices.
• Research and Develop: Stay updated on emerging technologies and assess their potential impact on the organization’s operations.

This position is expected to pay $120,000-$140,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station (CMSFS), Colorado

Basic Requirements:

• Certification Requirements: IAT Level II or higher.
• Clearance: TS with SCI eligibility.
• 6 years or more of general work experience
• 2..5 years or more of directly related experience
• Experience with trouble‑ticket systems such as ServiceNow, Remedy, or similar platforms.
• Excellent verbal and written communication skills for conveying technical information to non‑technical stakeholders.
• Ability to work collaboratively with IT teams, government personnel, military staff, and other departments to achieve organizational goals.
• Experience with networking and system administrator duties, Group Policy configuration and Active Directory management.
• Ability to oversee the Installation, configuration and management of requested IT software technologies.

Desired Requirements:

• Extensive knowledge of hyper converged infrastructure platforms, hardware architecture and network design.
• Comprehensive knowledge of Security Technical Implementation Guides (STIGs) Endpoint Protection tools, RMF or Zero Trust principles. Including scanning and remediation of critical findings.
• Ability to lead system upgrades, migrations, and process‑improvement initiatives.
• Experience designing or executing DR plans, failover strategies, and continuity-of-operations procedures.
• Ability to automate system tasks using PowerShell, Bash or Python
• Advanced knowledge of desktop Infrastructure management, user profile management and Windows and Linux server administration.
• Practical knowledge of VoIP systems and Comply-to-Connect applications, including configuration and management.
• Ability to produce clear SOPs, architecture diagrams, and operational reports.
• Extensive background in system administration, troubleshooting methodologies, enterprise services, and monitoring platforms.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

$120,000-$140,000

The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.