System Support Administrator, Associate (Entry Level)

Naval Nuclear Laboratory (FMP); West Mifflin (Allegheny County); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Health, Dental, Vision & Voluntary …

Disability, Life & Accident Insurance

401(k) Savings program & Capital Accum

Personal & Medical Time Off

Paid Parental Leave

Flexible Work Schedules

Tuition Assistance for Eligible …

Student Debt Benefit Personal Time Off

Employee Assistance Program (EAP)

Wellness Program

View all NNL benefits online

Job summary

Naval Nuclear Laboratory is seeking a System Support Administrator to join the User Services team. You will ensure seamless operation and connectivity across the end-user computing environment, handling escalated issues and collaborating with desktop, software, streaming, and network teams to resolve complex IT challenges.

The role requires strong communication, Windows proficiency, and experience with Microsoft 365 apps.

Qualifications

• Clear communication with users of varying technical abilities.
• Exposure to diagnosing simple hardware or software issues.
• Familiarity with Windows operating system environment.
• Experience with Microsoft 365 apps (Outlook, Word, Excel, Teams).

Responsibilities

• Help Desk Escalation: tackle advanced issues escalated from the help desk.
• Collaboration & problem solving with IT SMEs to resolve complex challenges.
• Technical Support & troubleshooting for user devices, peripherals, and network connectivity.
• Installation & configuration of user devices, operating systems, and network software.

Skills

Clear communication

Hardware/Software troubleshooting

Windows OS familiarity

Education

Bachelor's degree in related field

Master's degree in related field

Tools

Microsoft 365 apps

Job description

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration. Our company promotes a positive culture while ensuring the safety and reliability of our nation's naval nuclear reactors, and training the Sailors who operate those reactors in the U.S. Navy's submarines and aircraft carrier Fleets.

Job Description

Are you passionate about delivering reliable IT services and eager to be part of a mission-driven organization? Join the Naval Nuclear Laboratory (NNL) User Services team as a System Support Administrator. In this role, you will be the go-to expert ensuring seamless operation and connectivity across the end-user computing environment.

• Help Desk Escalation: Tackle advanced issues escalated from the help desk, applying your technical knowledge to drive prompt resolution of user-reported issues.
• Collaboration & Problem Solving: Partner with desktop management, software management, streaming services, network management, and other IT Subject Matter Experts to resolve complex IT challenges ensuring a positive user experience. You'll play a key role in cross-functional efforts to keep our systems secure and operational.
• Technical Support & Troubleshooting: Provide hands‑on assistance for a variety of user client devices, computer peripherals, print devices, and conference room equipment. Diagnose and resolve hardware, software, and network connectivity issues to maintain productivity and uptime.
• Installation & Configuration: Provision, configure and install user client devices, operating systems, and network software. Your expertise will ensure that every device is ready to perform at its best.

At NNL, you will work in a collaborative environment where your contributions directly support the nation's security and innovation. We value proactive problem solvers who thrive in fast-paced settings and are committed to professional growth.

Required Combination Of Knowledge And Skill

• Bachelor's degree from an accredited college or university in a related field; or
• Master's degree from an accredited college or university in a related field.

Preferred Skills

• Ability to communicate clearly with users of varying technical abilities.
• Exposure to diagnosing simple hardware or software issues.
• Familiarity with Windows operating system environment.
• Experience with Microsoft 365 apps (e.g., Outlook, Word, Excel, Teams).

Compensation And Benefits

• Health, Dental, Vision & Voluntary Benefits
• Disability, Life & Accident Insurance
• 401(k) Savings program & Capital Accumulation Plan
• Personal & Medical Time Off
• Paid Parental Leave
• Flexible Work Schedules
• Tuition Assistance for Eligible Employees
• Student Debt Benefit Personal Time Off Sell Program
• Employee Assistance Program (EAP)
• Wellness Program
• Visit us online to view all NNL benefits!

Pay Range

$52,300.00 - $78,500.00 annually

Salary information provided is a general guideline only. Annual salary is based upon candidate experience and qualifications, as well as market and business considerations.

The Naval Nuclear Laboratory is operated for the U.S. Department of Energy (DOE) by Fluor Marine Propulsion, LLC (FMP), a wholly owned subsidiary of Fluor Corporation. Naval Nuclear Laboratory personnel are FMP employees who work at four DOE facilities: Bettis Atomic Power Laboratory, Knolls Atomic Power Laboratory, Kenneth A. Kesselring Site, and Naval Reactors Facility, and at the U.S. Department of Defense-owned Nuclear Power Training Unit-Charleston. FMP employees also have an established presence at numerous shipyards, satellite, and vendor locations.

For more than 75 years, the Naval Nuclear Laboratory has developed advanced nuclear propulsion technology, provided technical support, and trained world-class nuclear operators to ensure the safe and reliable operation of our nation's submarine and aircraft carrier fleets. The Naval Nuclear Laboratory is a national asset solely dedicated to the Naval Nuclear Propulsion Program. We rely on the dedication and innovation of our nearly 8000 engineers, scientists, technicians, and support personnel.

All candidates must be U.S. citizens. Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter. FMP is a government contractor and maintains a drug-free workplace and workforce. All candidates must be able to pass a drug test in compliance with FMP company policy and 10 CFR 707. Marijuana is a Federal Schedule I controlled substance and illegal under Federal Law. Therefore, FMP is required to test for marijuana.

Fluor Marine Propulsion, LLC is an Equal Opportunity Employer, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state, or local law.