System Specialist

Hirebridge; Seattle (WA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Unlimited vacation

Accrued sick leave

Hybrid schedule

401k plan matching

12 paid holidays

Birthday/personal day off

Discretionary bonus potential

No-premium medical/dental/vision

Job summary

Thrive Communities is seeking a focused Help Desk & Transition Support professional to maintain Thrive’s systems and assist with onboarding and offboarding communities across multiple platforms. This role combines desk-ticket resolution with data migration and setup for new communities.

The ideal candidate has 3+ years of experience with Yardi Voyager and On-Site, a solid understanding of Thrive’s pricing and billing processes, and strong communication skills.

Qualifications

• 3+ years of experience with Yardi Voyager and On-Site.
• Knowledge of Thrive pricing strategies, workflows, and utility billing processes.
• Strong understanding of the prospect and resident lifecycle.

Responsibilities

• Responds to, resolves, and helps manage Thrive Help Desk tickets within established service standards.
• Serves as an administrator for Thrive’s line-of-business applications, including On-Site, Reputation.com, SharePoint, Yardi, and Knock.
• Troubleshoots system and software issues for Thrivers, escalating matters to vendors or leadership as needed.
• Maintains Help Desk documentation and Knowledge Base articles to ensure information remains current and helpful.
• Identifies operational inconsistencies and inefficiencies and develops solutions to address them.
• Supports additional projects and initiatives as assigned by the Systems Manager or Director of Systems.
• Sets up utility accounts and leases for newly acquired communities.
• Supports data migration and validation when communities transition onto or off Thrive’s systems.
• Participates in community offboarding activities, including account closures and record archiving.
• Tracks transition timelines and milestones and communicate updates to key stakeholders.
• Assists with setting up Thrive’s systems for onboarding communities in accordance with established standards.

Skills

Problem solving

Communication skills

Organizational skills

Project management

Mentoring

Tools

Yardi Voyager

On-Site

Job description

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrivecommunities.com

Salary: $75,000 - $80,000 per year; Salary, Non-Exempt

Schedule:Full-time; Hybrid, Monday - Friday

Thrive’s Purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion, and fun. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stem from hiring strong associates to grow with Team Thrive.

Our Values are simple: Do the Right Thing, Do Work to be Proud Of, and Be a Great Place to Work.

Voted as a best workplace in Washington and Portland for several consecutive years, Thrive builds on its culture by offering the following benefits:

• Unlimited Vacation
• Accrued Sick Leave
• Flexible, hybrid schedule
• Employer matched 401k retirement plan
• 12 Paid Holidays
• Paid Birthday, Personal Day, and Day of Service
• Discretionary Bonus Potential
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered basic life insurance for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

What You'll Own - Essential Responsibilities

Help Desk Support (50%)

• Responds to, resolves, and helps manage Thrive Help Desk tickets within established service standards.
• Serves as an administrator for Thrive’s line-of-business applications, including On-Site, Reputation.com, SharePoint, Yardi, and Knock.
• Troubleshoots system and software issues for Thrivers, escalating matters to vendors or leadership as needed.
• Maintains Help Desk documentation and Knowledge Base articles to ensure information remains current and helpful.
• Identifies operational inconsistencies and inefficiencies and develops solutions to address them.
• Supports additional projects and initiatives as assigned by the Systems Manager or Director of Systems.

Transition Support (50%)

• Sets up utility accounts and leases for newly acquired communities.
• Supports data migration and validation when communities transition onto or off Thrive’s systems.
• Participates in community offboarding activities, including account closures and record archiving.
• Tracks transition timelines and milestones and communicate updates to key stakeholders.
• Assists with setting up Thrive’s systems for onboarding communities in accordance with established standards.

What You'll Bring

• 3+ years of experience with Yardi Voyager and On-Site.
• Knowledge of Thrive’s pricing strategies, workflows, and utility billing processes.
• Strong understanding of the prospect and resident lifecycle.
• Ability to manage multiple projects and shift priorities.
• Strong problem-solving, planning, and organizational skills.
• Clear written and verbal communication skills.
• Service-oriented, dependable, adaptable, and solution-focused.
• Professional and composed under pressure.
• Passion for teaching, mentoring, and supporting others.
• Ability to work independently and collaboratively.

Work Environment & Physical Requirements

• Primarily indoor, office-based work with occasional outdoor or community visits.
• Extended periods of sitting and computer work, with occasional standing and walking.
• Frequent use of computers, phones, email, and office equipment.
• Ability to read reports, review detailed information, and communicate effectively.
• Occasional bending, stooping, climbing stairs, reaching, pushing, and pulling.
• Ability to frequently lift up to 20 pounds and occasionally lift up to 25 pounds.
• Ability to work in a fast-paced, service-oriented environment and meet deadlines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Reliable transportation may be required to travel between communities, corporate offices, or other work locations as business needs require.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check Policy

Thrive Communities conducts background checks after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact [e-mail].

Thrive Communities reserves the right to modify this policy at any time without notice.