System Services Representative Palm Beach

International Business Machines Corporation; Coral Gables (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

IBM Infrastructure & Technology in Coral Gables, FL, is seeking a System Services Representative for on-site installation, maintenance, and repair of IBM Power and third-party equipment.

You will deliver technical support, coordinate with teams, manage client relationships, and continually update certifications to ensure top-tier service.

Qualifications

• Experience with IT service management principles and practices.
• Familiarity with installation planning and account management.
• Proactive problem identification and resolution capabilities.

Responsibilities

• On-site installation, maintenance, and repair of IBM and third-party vendor equipment.
• Provide technical support and guide resolutions to ensure client satisfaction.
• Collaborate across support centers and business units for high-quality outcomes.
• Maintain strong client relationships and service delivery excellence.
• Keep Digital Technical Certifications and soft skills trainings up to date.

Skills

IT Service Management

Technical Support

Client Relationship Management

Problem Solving

Team Collaboration

Education

Associate's Degree

Tools

Cognitive Support Platform (Salesforce)

Watson Einstein Analytics

Job description

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

As a System Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM Power system equipment as well as third party vendor (SaaS) equipment. You will also perform services activities such as Technical Delivery Assessment, installation planning, and account management.

Your Primary Responsibilities Will Include

• Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of IBM and third party vendor equipment, ensuring timely and effective delivery of services.
• Provide Technical Support: Support problem source identification, resolve incidents, and advise on potential resolutions and their implementation to ensure client satisfaction.
• Collaborate with Teams: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and provide outstanding IBM service to clients.
• Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services for client accounts.
• Update Technical Certifications: Demonstrate proficiency in HW and SW solutions by constantly updating Digital Technical Certifications and Soft Skills trainings.

Preferred Education

Associate's Degree/College Diploma

Required Technical And Professional Expertise

• Exposure to IBM Power Systems: Familiarity with IBM Power system equipment, including installation, maintenance, and repair procedures.
• Experience with Technical Support Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Understanding of IT Engineering: Basic understanding of general electric and information technology engineering concepts, including installation, customization, operation, recovery, and tuning.
• Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
• Certification in Digital Technical Solutions: Possession of Digital Technical Certifications, with the ability to constantly update and maintain proficiency in HW and SW solutions.

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident resolution, and service delivery.
• Knowledge of Operating Systems: Experience working with various operating systems, including their functions, capabilities, and uses.
• Understanding of Technical Delivery Assessment: Exposure to technical delivery assessment methodologies and tools, including installation planning and account management.