System Reliability & Support Specialist Sr. - Production Support

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 75,000 - 137,500; Full time

Benefits offered by this job

Health savings account

401(k) with match

Stock purchase plan

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Senior System Reliability & Support Specialist in Production Support.

You will monitor, maintain and optimize production systems across multiple hubs, including Windows and Linux servers, with a focus on incident management and continuous availability. You will work with Dynatrace/Logscale, Jira/Confluence and ServiceNow for incident response, change management and governance while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree and 3+ years of relevant industry experience.
• Experience with Windows and Linux server environments.
• Familiarity with incident management, ITSM, and monitoring tools.
• SQL/ETL experience; basic coding may be required for ETL tasks.

Responsibilities

• Monitor, maintain and support systems to ensure stability and standards.
• Perform maintenance including patches/upgrades for production environments.
• Detect, resolve or escalate incidents; conduct root cause analysis.
• Monitor availability, performance and capacity; report trends.
• Develop knowledge of systems and mentor junior staff.
• Lead governance activities, attestations and continuity testing.

Skills

Production Support

Windows

Linux

Dynatrace

Logscale

Incident Management

ITSM

Education

Bachelor's degree

Tools

Jira/Confluence

ServiceNow

SQL/ETL

Job description

## System Reliability & Support Specialist Sr. - Production SupportApplylocations: PA - Pittsburgh (15219): AZ - Phoenix: CO - Denver (80005): TX - Dallas (75201): Birmingham - Brock (AL112)time type: Full timeposted on: Posted Todayjob requisition id: R228779# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Systems Reliability and Support Specialist Sr. within PNC's Site Reliability Engineering Center (SRC) you will be based at one of PNC's Information Technology Hubs: Cleveland, Ohio; Pittsburgh, Pennsylvania; Dallas, Texas; Birmingham, Alabama, Denver, Colorado, Phoenix, Arizona. In this role you will focus on •Vulnerabilities Management • Incident Management • Installing and renewing certifications • Working with Windows and Linux • Configuring servers to new standards • Ensuring projects are completed by target dates from start to finish. • Team on call support part of the role with gradual initiation into the rotation Technical Skills Required: • Production Support and related documentation • Operating systems upgrade for Linux and Windows servers • Dynatrace / Logscale Technical Skills Desired... • Jira/Confluence, Service Now, SQL/ETL – (SQL server installation and queries) (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.* Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.* Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.* Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.* Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.* Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Documentation, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design## **Competencies**Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting## **Work Experience**Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)# **Pay Transparency**Base Salary: $75,000.00 – $137,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 07/23/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.# # **Disability Accommodations Statement**If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.